Guest Experience Director: Ship & Shore Adventures

American Cruise Lines; Plymouth (MA); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel, room and board, uniforms and训练

Job summary

American Cruise Lines seeks a Cruise & Excursions Director for our 2026 season. You will lead engaging onboard activities and manage shore excursions ashore, acting as a brand ambassador and guest advocate throughout each voyage.

Reporting to the Hotel General Manager, you’ll coordinate with vendors, oversee inventory, and ensure premium guest experiences across destinations while living and working aboard a ship for extended periods.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Excellent time management and attention to detail.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• TWIC credential required.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Coordinate ship-to-shore excursions and ashore activities while managing vendor communications.
• Communicate to guests via the shipboard daily program and PA system.
• Be well-versed in cruising region, ports of call and excursions offered.
• Oversee excursion inventory, invoicing and vendor performance; ensure timely service.
• Promote on board sales and brand loyalty programs.
• Report status and guest issues to Home Office regularly.

Skills

Public speaking

Social skills

Critical thinking

Time management

Presentation skills

Enthusiasm

Education

Bachelor’s degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks a Cruise & Excursions Director for our 2026 season. You will lead engaging onboard activities and manage shore excursions ashore, acting as a brand ambassador and guest advocate throughout each voyage.

Reporting to the Hotel General Manager, you’ll coordinate with vendors, oversee inventory, and ensure premium guest experiences across destinations while living and working aboard a ship for extended periods.