Crowne Plaza Seattle - Director Operations

Aimbridge Hospitality; Seattle (WA); On-site; USD 125,000 - 135,000; Full time

Job summary

A leading hospitality company seeks a Director of Operations for their Crowne Plaza Seattle location. The role involves managing hotel operations, maximizing profits, and ensuring guest satisfaction. Candidates should have strong leadership skills, a Bachelor's degree, and relevant experience in hospitality. The position offers a competitive salary range and a comprehensive benefits package.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Qualifications

• At least 4 years of related experience required.
• Alcohol awareness certification required.

Responsibilities

• Manages all sources of revenue including rooms and food and beverage.
• Creates the hotel's annual budget and monitors performance.
• Responds quickly to guest requests.

Skills

Leadership

Communication

Mathematical Skills

Attention to Detail

Customer Skills

Education

Bachelor's Degree

Tools

Accounting Knowledge

Job description

Crowne Plaza Seattle - Director Operations

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Crowne Plaza Seattle - Director Operations

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Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $135,000.00/yr

In partnership with the General Manager, the Director Operations manages the overall operation of the hotel through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Examines, analyzes, and evaluates operations of assigned hotels to ensure adherence to company and franchise standards and policies by performing the following duties. The majority of time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time will be assisting the sales force in developing and implementing effective sales and marketing strategies. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Qualifications

• Bachelor's degree or previous experience in the hotel hospitality field required.
• At least 4 years of related experience and/or training or equivalent combination of education and experience is required.
• Mathematical skills are needed including, but not limited to basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.
• Alcohol awareness certification. General Manager and/or other certification as required by franchise.
• Strong leadership skills with strong oral and written communication skills.
• Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge
• Comfortable working in fast paced environment and willingness to be on call when away from work.
  
  

Responsibilities

• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
• Creates the hotel's annual budget and monitors the performance of the hotel throughout the year.
• Produces monthly financial reports and knows at all times where the hotel stands against budget.
• Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
• Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Completes a property Quality Assurance and franchise review semi-quarterly.
• Reviews GM's marketing calls semi-quarterly to maintain a thorough understanding of market conditions.
• Completes a direct bill audit semi-quarterly.
• Implements programs that meet corporate goals and objectives.
• Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President.
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
• Conducts area meetings semi-annually.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Other duties as assigned by supervisor or management
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle – Downtown offers an exceptional blend of service, style and comfort. You’ll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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