Crowdfund Specialist (Fully Remote)

CrowdHEALTH; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

CrowdHealth is a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency and control. This role focuses on health event and cost administration, including bill assessment, negotiation, and member support, as well as crowdfunding tasks to support member payments.

The position emphasizes collaboration, efficiency, and a compassionate approach to improving how people access and pay for healthcare in the U.S.

Qualifications

• Experience in public or private accounting, including reconciliations and financial operations.
• Healthcare billing and administration experience.
• Strong analytical skills and attention to detail.
• Ability to reconcile accounts and record entries accurately.
• Excellent teamwork and communication.

Responsibilities

• Health Event & Cost Administration: Assess bills for completeness, eligibility, and fair market pricing. Coordinate with Care Advocates to resolve questions or gather additional information.
• Submit bills for negotiation when pricing is excessive.
• Respond to Member requests and questions quickly and professionally.
• Collaborate with team members to continuously improve the Member experience.
• Crowdfunding Management: Submit eligible bills for crowdfunding. Troubleshoot and resolve crowdfunding issues.
• Handle failed payments, refunds, and cancellations.

Skills

Analytical mindset

Financial accuracy

Critical thinking

Process-driven

Team orientation

Empathy & trust

Attention to detail

Time management

Healthcare access focus

Tools

Excel

Zendesk

Slack

CRM tools

Job description

• Health Event & Cost Administration: Assess bills for completeness, eligibility, and fair market pricing. Coordinate with Care Advocates to resolve questions or gather additional information. Submit bills for negotiation when pricing is excessive. Respond to Member requests and questions quickly and professionally. Collaborate with team members to continuously improve the Member experience.
• Crowdfunding Management: Submit eligible bills for crowdfunding. Troubleshoot and resolve crowdfunding issues. Handle failed payments, refunds, and cancellations.

Preferred Qualifications:

• Experience in public or private accounting, including reconciliations and financial operations. Healthcare experience, with a strong background in healthcare billing and administration. Passion for improving how people access and pay for healthcare in the U.S.
• Analytical mindset: Strong attention to detail and ability to assess legitimacy and fairness of submitted bills. Financial accuracy: Comfortable reconciling accounts, and recording entries precisely. Critical thinking: Able to evaluate complex healthcare scenarios and recommend solutions aligned with CrowdHealth policies. Process-driven: Strong organization, time management, and ability to manage multiple cases in various stages. Technical proficiency: Skilled in Excel and familiar with platforms like ZenDesk, Slack, and internal operations tools. Team orientation: Collaborative, communicative, and supportive of other team members' work in delivering an excellent Member experience. Empathy & trustworthiness: Committed to handling Member contributions with integrity and care.

CrowdHealth

CrowdHealth is a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency, simplicity, and control. The company has a mission-driven team and offers high ownership and visibility across the organization.