Crowd Management - Basketball Tournament - Phoenix, Arizona

Waterfall Technology Consulting Partners, LLC; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Waterfall Technology Consulting Partners seeks dependable staff for a short-term event in Phoenix, AZ, focusing on crowd management and guest assistance during a major basketball tournament Feb 19–21, 2027. Candidates should reside within commuting distance and be available for setup and teardown shifts, with reliable transportation and flexible hours.

Responsibilities include directing attendees, monitoring crowd flow, maintaining safe exits, and coordinating with security and supervisors.

Qualifications

• Local availability within Phoenix metro area required.
• Excellent communication and customer service skills.
• Ability to stand, walk, and maneuver in a crowd environment for extended periods.

Responsibilities

• Direct attendees through queues, entrances, exits, and walkways.
• Monitor crowd density and identify bottlenecks.
• Assist with clear emergency exits and accessible routes.
• Communicate crowd concerns to supervisors and venue security.
• Provide directions and assist with orderly movement before, during, and after games.
• Report incidents and follow venue emergency procedures.

Skills

Customer Service

Communication

Teamwork

Safety Awareness

Reliability

Job description

We're building a roster of qualified Crown Management Personnel to support a major basketball tournament in Phoenix, Arizona, in February 2027! If you're a dependable andorganized team player with strong communication skills and a passion for event operations, we want to hear from you. Join our team and help deliver a seamless, professional, and memorable experience for attendees, staff, and event partners.

YOU MUST RESIDE WITHIN A COMMUNABLE DISTANCE TO DOWNTOWN PHOENIX, ARIZONA

This is a short-term employment opportunity to support the event. Must be available for assigned shifts during the week of February 19-21, 2027, with potential additional hours for pre-event setup and post-event teardown. Must have reliable transportation.

WHAT ARE SOME OF THE RESPONSIBILITIES?

• Direct attendees through queues, entrances, exits, and designated walkways
• Monitor crowd density and identify potential bottlenecks
• Help maintain clear emergency exits and accessible routes
• Communicate crowd concerns to supervisors and venue security
• Provide directions and assist with orderly movement before, during, and after games
• Report incidents and follow venue emergency procedures

WHAT IS REQUIRED TO WORK FOR THIS ROLE?

• Local Availability: Must reside in the Phoenix metropolitan area or within a reasonable commuting distance
• Reliable Transportation: Must have dependable transportation and arrive on time for assigned shifts
• Schedule Flexibility: Must be available for event setup, event days, and/or teardown, including evenings, weekends, and extended shifts as assigned
• Communication Skills: Must communicate clearly and professionally with attendees, supervisors, vendors, and fellow staff
• Customer Service: Must demonstrate a friendly, helpful, professional attitude when assisting guests
• Physical Stamina: Must be able to stand and walk for extended periods; lifting and carrying requirements depend on the assigned position
• Teamwork: Must follow instructions, work collaboratively, and adapt to changing event needs
• Safety Awareness: Must follow venue policies, emergency procedures, crowd-control guidelines, and supervisor instructions
• Professional Appearance: Must comply with the event's dress code, uniform, and identification requirements
• Dependability: Must complete assigned duties, attend required briefings, and notify supervisors promptly of any scheduling issues
• Work Authorization: Must be legally authorized to work in the United States and complete required employment documentation
• Background Screening: Must successfully complete a background check

PREFERRED:

Prior experience in sporting events, conventions, hospitality, guest services, logistics, or event operations is preferred but not required

Third-party applicants will not be considered.