Crowd Management

Waterfall Technology Consulting Partners; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Waterfall Technology Consulting Partners is assembling a team of Crown Management Personnel to staff a major basketball tournament in downtown Phoenix, February 2027. If you are dependable, organized, and communicate well, you will help deliver a seamless, professional experience for attendees and staff.

You must reside within a reasonable commuting distance to downtown Phoenix and be available for shifts during the week of February 19–21, 2027, with potential additional hours for pre-event

Qualifications

• Local availability to Phoenix metro area or nearby commuting distance.
• Reliable transportation and punctuality for shifts.
• Flexible schedule for setup, event days, and teardown.
• Clear, professional communication with attendees and staff.
• Friendly, helpful customer service attitude.
• Physical stamina to stand and walk for long periods.

Responsibilities

• Direct attendees through queues, entrances, exits, and designated walkways.
• Monitor crowd density and identify potential bottlenecks.
• Help maintain clear emergency exits and accessible routes.
• Communicate crowd concerns to supervisors and venue security.
• Provide directions and assist with orderly movement before, during, and after games.
• Report incidents and follow venue emergency procedures.

Skills

Communication

Customer Service

Teamwork

Stamina

Reliability

Job description

We're building a roster of qualified Crown Management Personnel to support a major basketball tournament in Phoenix, Arizona, in February 2027! If you're a dependable andorganized team player with strong communication skills and a passion for event operations, we want to hear from you. Join our team and help deliver a seamless, professional, and memorable experience for attendees, staff, and event partners.

YOU MUST RESIDE WITHIN A COMMUNABLE DISTANCE TO DOWNTOWN PHOENIX, ARIZONA

This is a short-term employment opportunity to support the event. Must be available for assigned shifts during the week of February 19-21, 2027, with potential additional hours for pre-event setup and post-event teardown. Must have reliable transportation.

WHAT ARE SOME OF THE RESPONSIBILITIES?

• Direct attendees through queues, entrances, exits, and designated walkways
• Monitor crowd density and identify potential bottlenecks
• Help maintain clear emergency exits and accessible routes
• Communicate crowd concerns to supervisors and venue security
• Provide directions and assist with orderly movement before, during, and after games
• Report incidents and follow venue emergency procedures

WHAT IS REQUIRED TO WORK FOR THIS ROLE?

• Local Availability: Must reside in the Phoenix metropolitan area or within a reasonable commuting distance
• Reliable Transportation: Must have dependable transportation and arrive on time for assigned shifts
• Schedule Flexibility: Must be available for event setup, event days, and/or teardown, including evenings, weekends, and extended shifts as assigned
• Communication Skills: Must communicate clearly and professionally with attendees, supervisors, vendors, and fellow staff
• Customer Service: Must demonstrate a friendly, helpful, professional attitude when assisting guests
• Physical Stamina: Must be able to stand and walk for extended periods; lifting and carrying requirements depend on the assigned position
• Teamwork: Must follow instructions, work collaboratively, and adapt to changing event needs
• Safety Awareness: Must follow venue policies, emergency procedures, crowd-control guidelines, and supervisor instructions
• Professional Appearance: Must comply with the event's dress code, uniform, and identification requirements
• Dependability: Must complete assigned duties, attend required briefings, and notify supervisors promptly of any scheduling issues
• Work Authorization: Must be legally authorized to work in the United States and complete required employment documentation
• Background Screening: Must successfully complete a background check

PREFERRED:

Prior experience in sporting events, conventions, hospitality, guest services, logistics, or event operations is preferred but not required

Third-party applicants will not be considered.