Crowd Control Specialist - Casino Security

Hard Rock Hotel and Casino; Tejon (NM); On-site; USD 40,000 - 70,000; Full time

Job summary

Hard Rock Hotel and Casino is seeking a vigilant security professional to maintain order on the casino floor, protect staff and guests, and respond swiftly to disturbances. The role requires strong problem-solving, observational abilities, and the capacity to act decisively in tense situations.

Ideal candidates possess a high school diploma, 5–7 years of relevant experience, and the stamina to stand, walk, and manage crowds in a fast-paced environment.

Qualifications

• High school diploma required.
• 5-7 years of proven experience as a Bouncer or similar role.
• Must be at least 21 years of age.
• Formal civilian-related security training is preferred.

Responsibilities

• Maintain orderliness and etiquette in all applicable vicinities.
• Observe for signs of crime or disorder and investigate disturbances.
• Act lawfully in direct defense of life or property.
• Face difficult situations, including physical and verbal altercations, shootings and theft.
• Escort unruly patrons outside of establishment when needed.
• Use problem-solving skills to handle disagreements and resolve issues.
• Determine when situations warrant police intervention and cooperate with officers.
• Protect company property and staff by maintaining a safe and secure environment.
• Complete an incident report for verbal or physical altercations, entry or attempted entry of terminated staff or unwelcome guests, accidents/injuries, or other.

Skills

Verbal communication

Crowd management

Problem solving

Observation skills

Conflict management

Physical stamina

Attention to detail

Integrity

Education

High school diploma

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

This position is responsible for making sure patrons are not acting aggressively or destructively, and to protect staff, property and equipment from damage. The ideal candidate must be able to determine what to do quickly before a situation gets out of control and use his/her problem-solving skills to resolve all issues.

Essential duties include, but are not limited to:

• Maintain orderliness and etiquette in all applicable vicinities.
• Observe for signs of crime or disorder and investigate disturbances.
• Act lawfully in direct defense of life or property.
• Face difficult situations, including physical and verbal altercations, shootings and theft.
• Escort unruly patrons outside of establishment when needed.
• Use problem-solving skills to handle disagreements and/or to resolve any problematic issues.
• Determined when situations warranted police intervention and cooperated with officers upon their arrival.
• Protect company's property and staff by maintaining a safe and secure environment.
• Complete an incident report for any verbal or physical altercations, entry or attempted entry of terminated staff or unwelcome guests, accidents/injuries, or other.
• Other duties as assigned.

Qualifications

• High school diploma.
• 5 to 7 years of proven experience as a Bouncer or similar.
• Must be at least 21 years of age.
• Formal civilian-related security training is preferred.
• Refined crowd management and problem-solving abilities.
• Unrivaled observational and conflict management skills.
• Capacity to be stern, as required.
• Excellent verbal communication abilities.
• Physically agile with impeccable reflexes.
• Surveillance skills and detail orientation.
• Integrity and professionalism.
• Possess great physical stamina.

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Must be willing to work nights and weekends.
• While performing the duties of this job, the employee is frequently required to stand and/or walk around the property. The employee must frequently lift and/or move up to 70 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.