Cross Functional Store Manager

CarMax Business Services; Palm Desert (CA); On-site; USD 72,000 - 127,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team of associates in delivering outstanding customer experiences. This role involves overseeing store operations, strategizing to meet performance metrics, and fostering a culture of continuous learning and development. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to analyze and improve business processes. Join a company recognized for its commitment to training and diversity, where you can grow your career and make a meaningful impact in a collaborative environment.

Benefits

Paid Sick Leave

Paid Vacation Time

Paid Holidays

Flexible Time Off

Career Development Opportunities

Qualifications

• Experience in managing a team and driving performance.
• Strong analytical skills to assess business results.

Responsibilities

• Lead a team of associates to deliver exceptional customer experiences.
• Manage store operations and ensure adherence to policies.

Skills

Team Leadership

Sales Strategy

Customer Service

Staff Training

Performance Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CarMax Software

Job description

6113 - Palm Desert - 73450 Dinah Shore Drive, Palm Desert, California, 92211

CarMax, the way your career should be!

General Summary:

Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross functional associates to deliver a world class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies.

Principle Duties and Responsibilities:

• Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines
• Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs
• Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed
• Actively monitors and adjusts staffing levels based on business needs and staffing model
• Opens and closes the store per schedule. Provides management coverage for the entire store
• Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities
• Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Resolves associate issues in a timely manner and takes appropriate partners
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Leads training and development activities across business areas, including sales, service operations, merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk
• Partners with and develops associates to resolve customer issues
• Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed
• Partners with appropriate departments and regional team members as needed
• Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions
• Executes AOR responsibilities according to company guidelines and checklists
• Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles
• Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements
• Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time
• Performs duties and tasks while reporting to the Location General Manager § Displays financial responsibility through P&L management
• Uses all CarMax software and media effectively
• Complies with all local, state and federal regulations
• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.

Work requires ability to:

• Partner with others when facing complex problems
• Prioritize competing responsibilities appropriately
• Multi-task, organize work and manage time well
• Model and encourage exceptional team behaviors
• Speak, listen and write effectively in dealing with associates and customers
• Ability to make independent judgments regarding critical business decisions
• Complete CarMax provided training as required

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
• Requires walking or standing for an extended periods of time.
• Wears CarMax clothing (acquired through company) at all times working in the store.
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

$72,400.00 - $126,800.00

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.