Cross‑Functional Order Management Specialist

Sharp Services; Allentown (Lehigh County); On-site; USD 54,000 - 78,000; Full time

Job summary

Sharp Services is seeking a highly organized professional to act as the primary liaison between clients and internal teams for operational support and escalations. You will establish order planning guidelines, forecast and issue POs, and coordinate with supply, finance, and logistics to ensure accurate, timely orders.

The role requires travel between Conshohocken, Allentown and Macungie sites and a Bachelor's degree.

Qualifications

• Bachelor's degree from a four-year college or university preferred.
• Travel between Conshohocken, Allentown and Macungie sites as required.

Responsibilities

• Act as primary point of contact between client and cross-functional internal teams for operational support and escalations.
• Establish order-planning guidelines aligned with master service agreements, including forecast and PO issuance, lead-times, and confirmations.
• Enter sales orders and forecast orders; coordinate internal order confirmation and management processes.
• Monitor bulk receipts, inventory, and expiry; communicate status to clients and address issues.
• Support IDR process via assessment of candidates and receipt of client PO.
• Assist with shipment booking, tracking, and changes to shipping forms and sample shipments.
• Align with clients on KPIs and conduct ongoing review meetings.
• Prepare and submit sales order packets with documentation (SO, Quote, PO) and release paperwork.
• Submit order packets to Finance to ensure timely billings.
• Prepare and present quotations for standard services.

Skills

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Sharp Services is seeking a highly organized professional to act as the primary liaison between clients and internal teams for operational support and escalations. You will establish order planning guidelines, forecast and issue POs, and coordinate with supply, finance, and logistics to ensure accurate, timely orders.

The role requires travel between Conshohocken, Allentown and Macungie sites and a Bachelor's degree.