Order Management Specialist

Sharp Services; Allentown (Lehigh County); On-site; USD 54,000 - 78,000; Full time

Job summary

Sharp Services is seeking a highly organized professional to act as the primary liaison between clients and internal teams for operational support and escalations. You will establish order planning guidelines, forecast and issue POs, and coordinate with supply, finance, and logistics to ensure accurate, timely orders.

The role requires travel between Conshohocken, Allentown and Macungie sites and a Bachelor's degree.

Qualifications

• Bachelor's degree from a four-year college or university preferred.
• Travel between Conshohocken, Allentown and Macungie sites as required.

Responsibilities

• Act as primary point of contact between client and cross-functional internal teams for operational support and escalations.
• Establish order-planning guidelines aligned with master service agreements, including forecast and PO issuance, lead-times, and confirmations.
• Enter sales orders and forecast orders; coordinate internal order confirmation and management processes.
• Monitor bulk receipts, inventory, and expiry; communicate status to clients and address issues.
• Support IDR process via assessment of candidates and receipt of client PO.
• Assist with shipment booking, tracking, and changes to shipping forms and sample shipments.
• Align with clients on KPIs and conduct ongoing review meetings.
• Prepare and submit sales order packets with documentation (SO, Quote, PO) and release paperwork.
• Submit order packets to Finance to ensure timely billings.
• Prepare and present quotations for standard services.

Skills

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

By combining our skills and efforts, at Sharp, we multiply what we can achieve. Teamwork is more than a concept here, it’s a core value. We create space for cross-functional teams to work together to solve complex challenges and we recognize and celebrate successful collaborations. Ready to be part of this?

Responsibilities

• Act as primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts.
• Works with client supply team and cross-functional internal teams to establish order-planning guidelines that are in line with effective master service agreements. This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times, order confirmation process and material obsolescence. Submits Customer Change requests to Value Stream Specialists for processing. Presents Internal Change requests to Clients on behalf of Sharp.
• Manages client orders based on the firm forecast and purchase orders received. Enter sales orders and forecast orders and coordinate internal order confirmation and order management process.
• Monitors bulk receipts, bulk inventory, and bulk expiry. Communicates bulk status to clients and addresses any issues.
• Supports Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders.
• Supports customer shipment booking and tracking. Process customer changes to Shipping Requirement Forms. Processes customer changes for Sample Shipment Requirements.
• Align with clients on clear and measurable KPI’s as well as alignment of process and forum for on‑going review meetings.
• Responsible for accuracy and timely submission of sales order packet for respective client accounts. Ensure packets are generated and include proper documentation (i.e. SO, Quote and PO) as well as necessary release paperwork - CofA’s, release to package documents, Lot forms, etc. required to process and fulfill the order.
• Submit order packets to Finance accurately and timely to ensure customer billings are timely and accurate.
• Prepares and presents quotations for standard services offered and/or performed including but not limited.

Qualifications

This role requires a Bachelor's degree (B. A.) from a four‑year college or university preferred; or two to five years related experience and/or training; or equivalent combination of experience and H.S. Diploma or G.E.D. is required. Travel between Conshohocken, Allentown and Macungie sites as required.