Client Experience Specialist

Novra Corp; Charlotte (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Novra Corp is seeking a Client Service Associate to support customers and clients with service requests, questions, and ongoing account needs. This role requires professional communication and the ability to coordinate with internal teams to resolve issues.

Ideal candidates are organized, capable of handling multiple tasks, and comfortable working independently or as part of a team. Prior customer service experience is helpful but not required; strong verbal and written communication is

Qualifications

• Strong verbal and written communication skills are required.
• Excellent organizational and multitasking abilities are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a primary point of contact for client questions and service requests.
• Provide accurate information regarding company services and processes.
• Respond to client inquiries by phone, email, and other channels.
• Document client interactions and follow-up activities.
• Coordinate with internal teams to address client needs.
• Follow up on open requests and outstanding service items.
• Maintain accurate client records and documentation.
• Assist with scheduling and routine administrative activities.
• Identify issues that require escalation and elevate them appropriately.
• Support customer satisfaction and service initiatives.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Organization

Multitasking

Problem solving

Education

High school diploma

Tools

Basic computer skills

Job description

Novra Corp is seeking a Client Service Associate to support customers and clients with service requests, questions, and ongoing account needs. This role requires professional communication and the ability to coordinate with internal teams to resolve issues.

Ideal candidates are organized, capable of handling multiple tasks, and comfortable working independently or as part of a team. Prior customer service experience is helpful but not required; strong verbal and written communication is