Cross Connection Coordinator

City of Worcester; Worcester (MA); On-site; USD 60,000 - 92,000; Full time

Job summary

The City of Worcester is seeking a Cross Connection Coordinator for the Water Operations Division. This role protects the public potable water supply by identifying, inspecting, and mitigating cross-connections and ensuring compliance with backflow prevention regulations.

Under the Assistant Director of Water Operations, you will collaborate with internal departments, contractors, and customers to enforce program requirements and promote public health.

Qualifications

• High school diploma or GED; certifications related to water systems operations or plumbing preferred.
• 3 years experience in water distribution, plumbing inspection, or backflow prevention; municipal setting preferred.
• Mass DEP Backflow Tester license or ability to obtain within 6 months.
• Mass DEP Cross-Connection Surveyor license or ability to obtain within 6 months.

Responsibilities

• Identify, inspect, and mitigate cross-connections to protect the public potable water supply.
• Enforce program requirements and promote public health.
• Coordinate with internal departments, private contractors, and customers to ensure compliance.

Skills

Cross-connection knowledge

Blueprint reading

Regulatory standards

Written and verbal communication

Data management

Licenses: Backflow Tester

Licenses: Cross-Connection Surveyor

Software proficiency

Independent work

On-site work

Education

High school diploma or GED

Associate or technical degree (preferred)

Mass DEP Backflow Tester license (or to obtain within 6 months)

Mass DEP Cross-Connection Surveyor license (or to obtain within 6 months)

Tools

Microsoft Office

iOS platforms

Cross-connection tracking software

Job description

The City of Worcester is seeking qualified applicants for the position of Cross Connection Coordinator for the Water Operations Division within the Department of Public Works. Under the direction of the Assistant Director of Water Operations, the position is responsible for protecting the public potable water supply by identifying, inspecting, and mitigating potential and actual cross-connections. This role ensures compliance with local, state, and federal regulations regarding backflow prevention and cross-connection control. The Cross Connection Coordinator will work closely with internal departments, private contractors, and customers to enforce program requirements and promote public health. The Cross Connection Coordinator may also receive directions from the Director of Environmental Systems and Water Resources Coordinator. Bilingual applicants are encouraged to apply.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong understanding of cross-connection control principles and programs, backflow prevention devices, and plumbing codes.
• Ability to read and interpret blueprints, site plans, and piping schematics.
• Familiarity with regulatory standards from EPA, AWWA, and state health/environmental agencies.
• Excellent written and verbal communication skills.
• Strong organizational and data management skills.
• Mass DEP Certified Backflow Prevention Assembly Tester license obtainable within 6 months of hire.
• Mass DEP Cross-Connection Surveyor license obtainable within 6 months of hire.
• Proficient in Microsoft Office Suite, Apple IOS platforms and experience with cross-connection tracking software.
• Ability to work independently, manage time efficiently, and handle multiple tasks.
• Regular onsite attendance is required.

MINIMUM REQUIREMENTS:

• High school diploma or GED supplemented with certifications and courses related to water systems operations or plumbing required; associate or technical degree preferred.
• Three (3) years of experience in water distribution, plumbing inspection, or backflow prevention, preferably in a municipal setting.
• Mass DEP Certified Backflow Prevention Assembly Tester license or the ability to obtain within six (6) months of hire.
• Mass DEP Cross-Connection Surveyor license or the ability to obtain within six (6) months of hire.
• Valid Driver's License.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in engineering, environmental science, or a related field may be considered.
• Valid Mass DEP Certified Backflow Prevention Assembly Tester license.
• Valid Mass DEP Cross-Connection Surveyor license.
• Three (3) years of experience managing or supervising Cross Connection Program and Backflow prevention, including testing and surveying.