Cross Connection Coordinator

Wachusettareachamber; Worcester, Northern (MA, KY); Hybrid; USD 47,000 - 58,000; Full time

Job summary

The City of Worcester is seeking a Cross Connection Coordinator to protect the public water supply by identifying, inspecting, and mitigating cross-connections. You will oversee the CCCP, supervise field contractors, and enforce backflow requirements across municipal, commercial, industrial, and residential properties.

Required are strong knowledge of cross-connection programs, blueprints interpretation, and regulatory standards.

Qualifications

• Strong knowledge of cross-connection control principles and backflow prevention.
• Ability to read and interpret blueprints, site plans, and piping schematics.
• Familiarity with EPA, AWWA, and state health/environmental standards.
• Excellent written and verbal communication skills.
• Strong organizational and data management skills.
• Mass DEP licenses obtainable within 6 months of hire.
• Proficiency with Microsoft Office and tracking software.
• Ability to work independently and manage multiple tasks.
• Regular onsite attendance required.

Responsibilities

• Manage and update the City’s Cross Connection Control Program to satisfy local and state requirements.
• Supervise CCCP contractors conducting tests and surveys.
• Coordinate staff to complete CCCP work.
• Conduct field inspections and tests of backflow devices at various properties.
• Identify potential cross-connections and advise corrective actions.
• Maintain cross-connection database with inspection results and enforcement actions.
• Issue notices and follow up on violations per municipal codes.
• Coordinate with inspectors, contractors, and customers on backflow requirements.
• Support development of new buildings and redevelopment with review of plans.

Skills

Cross-connection control

Blueprints interpretation

Regulatory knowledge

Communication skills

Data management

Licensing: Backflow Tester

Licensing: Surveyor

MS Office / tracking software

Independent work

Onsite attendance

Education

High school diploma or GED

Associate/Technical degree

Mass DEP Backflow Tester license

Mass DEP Cross-Connection Surveyor license

Driver's license

Tools

Microsoft Office

Cross-connection tracking software

Apple iOS

Job description

CROSS CONNECTION COORDINATOR
DEPARTMENT OF PUBLIC WORKS
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Cross Connection Coordinator for the Water Operations Division within the Department of Public Works. Under the direction of the Assistant Director of Water Operations, the position is responsible for protecting the public potable water supply by identifying, inspecting, and mitigating potential and actual cross-connections. This role ensures compliance with local, state, and federal regulations regarding backflow prevention and cross-connection control. The Cross Connection Coordinator will work closely with internal departments, private contractors, and customers to enforce program requirements and promote public health. The Cross Connection Coordinator may also receive directions from the Director of Environmental Systems and Water Resources Coordinator.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Manage and update the City’s Cross Connection Control Program (CCCP) to satisfy local rules and regulations, Massachusetts statutory requirements and associated rules and regulations. Special consideration shall be given to certain timelines for all surveys, tests, and re-tests to ensure compliance.
• Supervise CCCP contractors working in the field conducting tests and surveys.
• Coordinate staff assigned to complete work under the CCCP.
• Conduct field inspections and tests of backflow prevention devices at municipal, commercial, industrial and residential properties.
• Perform surveys to identify potential cross-connections and recommend appropriate corrective actions.
• Maintain and update the cross-connection control database, including but not limited to inspection results, customer notifications, and enforcement actions. Maintenance includes close coordination with other departments to obtain up to date properties and business databases.
• Issue compliance notices, enforcement letters, and follow up on violations and delinquencies in accordance with municipal codes.
• Coordinate with building inspectors, fire inspectors, plumbing inspectors, code enforcement, plumbing contractors, and customers regarding backflow prevention requirements.
• Coordinate with the Water Operations Engineering staff on development and re-development of commercial, municipal, industrial, institutional, and residential buildings.
• Review and approve backflow submittals including plans and design data sheets.
• Provide technical guidance to property owners, developers, and design professionals.
• Respond to customer inquiries and complaints related to water quality and backflow issues.
• Prepare detailed inspection, investigation and statistical reports.
• Maintain certification in backflow prevention and cross-connection control.
• Complete all assigned training to maintain licensure and fluency with evolving regulatory requirements.
• Manage the hydrant use program including inventory of and inspection of hydrant backflow preventers and utilizing City software applications to register water use.
• Manage the irrigation meter program and maintain database of residential irrigation backflow preventers.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong understanding of cross-connection control principles and programs, backflow prevention devices, and plumbing codes.
• Ability to read and interpret blueprints, site plans, and piping schematics.
• Familiarity with regulatory standards from EPA, AWWA, and state health/environmental agencies.
• Excellent written and verbal communication skills.
• Strong organizational and data management skills.
• Mass DEP Certified Backflow Prevention Assembly Tester license obtainable within 6 months of hire.
• Mass DEP Cross-Connection Surveyor license obtainable within 6 months of hire.
• Proficient in Microsoft Office Suite, Apple IOS platforms and experience with cross-connection tracking software.
• Ability to work independently, manage time efficiently, and handle multiple tasks.
• Regular onsite attendance is required.

MINIMUM REQUIREMENTS:

• High school diploma or GED supplemented with certifications and courses related to water systems operations or plumbing required; associate or technical degree preferred.
• Three (3) years of experience in water distribution, plumbing inspection, or backflow prevention, preferably in a municipal setting.
• Mass DEP Certified Backflow Prevention Assembly Tester license or the ability to obtain within six (6) months of hire.
• Mass DEP Cross-Connection Surveyor license or the ability to obtain within six (6) months of hire.
• Valid Driver’s License.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in engineering, environmental science, or a related field may be considered.
• Valid Mass DEP Certified Backflow Prevention Assembly Tester license.
• Three (3) years of experience managing or supervising Cross Connection Program and Backflow prevention, including testing and surveying.

SALARY RANGE:

$34.39 - $41.91 hourly, full-time, with an excellent benefits package.