Cross-Border Supply Chain Operations Lead

TCL North America; El Paso (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Vacation days

Wellness days

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

TCL North America is seeking a Supply Chain Operations Manager to lead day-to-day cross-border inventory flow, warehouse operations, and order fulfillment for the El Paso/Juárez network. This hands-on leader will coordinate 3PL partners, carriers, and internal teams to ensure timely, accurate execution.

Responsibilities include monitoring inventory, shipments, and service levels, driving cost efficiency, and implementing process improvements across ERP, WMS, and EDI systems.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field
• 5+ years of experience in supply chain, logistics, transportation, distribution, or warehouse operations
• Strong experience managing or overseeing 3PL warehouse operations
• Experience with U.S./Mexico cross-border logistics and supply chain operations preferred
• Strong understanding of inventory management, order fulfillment, transportation, warehouse operations, and distribution
• Experience with ERP, WMS, EDI, transportation management, and related supply chain systems

Responsibilities

• Lead daily supply chain and warehouse execution across the El Paso/Juárez operation
• Oversee 3PL warehouse performance, including receiving, inventory accuracy, order fulfillment, shipping, and operational exceptions
• Monitor open orders, inventory availability, shortages, inbound supply, warehouse capacity, appointments, and shipment status
• Ensure customer orders are scheduled, fulfilled, and shipped within required delivery windows
• Coordinate inbound inventory from Juárez with warehouse capacity, customer demand, and outbound shipment requirements
• Establish strong operating routines with 3PL partners to ensure consistent execution and service performance
• Monitor transportation activity, including carrier performance, missed pickups, appointment issues, shipment delays, and other transportation exceptions
• Partner with Import Logistics and transportation providers to ensure timely movement of inventory across the U.S./Mexico border
• Identify and resolve cross-border operational issues that may impact inventory availability or customer commitments
• Coordinate with internal and external partners to proactively manage supply chain disruptions and at-risk shipments
• Partner with Demand Planning and Order Management to identify inventory shortages, supply constraints, and customer orders at risk
• Monitor inventory availability and movement to ensure alignment with customer demand and fulfillment requirements
• Investigate and resolve inventory discrepancies, receiving issues, ASN/EDI errors, BOL discrepancies, and warehouse-system exceptions
• Maintain visibility into inventory and order status across the supply chain and proactively elevate risks
• Drive corrective actions to improve inventory accuracy, order fulfillment, and customer service levels
• Track and report key operational KPIs, including shipments, appointments, shortages, inventory accuracy, warehouse performance, carrier performance, and service levels
• Analyze operational trends and identify key drivers of service, cost, and productivity performance
• Provide regular updates on operational risks, exceptions, and corrective actions to leadership and cross-functional stakeholders
• Conduct root-cause analysis and implement corrective actions for recurring warehouse, inventory, transportation, and service issues
• Hold 3PLs, carriers, and other external partners accountable for agreed-upon performance expectations
• Identify and implement opportunities to improve supply chain cost, service, productivity, and operational efficiency
• Establish standardized processes and operating routines across warehouse, transportation, and cross-border activities
• Drive continuous improvement initiatives across the El Paso/Juárez supply chain network
• Support process and system improvements, including ERP, WMS, EDI, and other supply chain technology initiatives
• Develop strong working relationships with 3PLs, carriers, and internal cross-functional teams to improve overall supply chain execution

Skills

Analytical skills

Problem solving

Excel skills

Communication

Stakeholder management

Bilingual English/Spanish

Education

Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related field

Tools

ERP systems

WMS

EDI

SAP

Oracle

Job description

TCL North America is seeking a Supply Chain Operations Manager to lead day-to-day cross-border inventory flow, warehouse operations, and order fulfillment for the El Paso/Juárez network. This hands-on leader will coordinate 3PL partners, carriers, and internal teams to ensure timely, accurate execution.

Responsibilities include monitoring inventory, shipments, and service levels, driving cost efficiency, and implementing process improvements across ERP, WMS, and EDI systems.