Cross-Border Expedited Logistics Specialist (US/MX)

Continental Expedited Services; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Continental Expedited Services is seeking a driven Logistics Specialist to join the Operations team in a cradle-to-grave role, handling transportation from opportunity through delivery.

This position requires weekend coverage (Fri-Mon) and enables cross-border work across US-US, US-MX, MX-US, MX-MX lanes, with emphasis on rapid decision-making and proactive customer and carrier communication.

Qualifications

• Ability and willingness to work Friday–Monday, 7:00 PM–7:00 AM.
• Strong written and verbal communication, customer-service, negotiation, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced, time-sensitive environment.
• Ability to manage multiple active shipments and competing priorities.
• Strong organizational skills and attention to detail.
• Comfortable communicating directly with customers, carriers, drivers, and internal teams.
• Proficiency with Microsoft Office, email, transportation systems, customer/carrier portals, and similar business technology.

Responsibilities

• Respond to customer freight opportunities, prepare competitive pricing, negotiate rates, and follow up on outstanding quotes.
• Manage awarded shipments from acceptance through final delivery while maintaining proactive customer communication.
• Source and secure qualified carrier capacity using company assets, partner carriers, and brokerage resources.
• Negotiate carrier rates while balancing service requirements, available capacity, and gross-margin expectations.
• Dispatch shipments and communicate pickup, delivery, appointment, and customer requirements to carriers and drivers.
• Track active shipments and provide timely pickup, in-transit, delay, and delivery updates.
• Identify potential service failures and respond to carrier fall-offs, breakdowns, missed appointments, delays, and other shipment exceptions.
• Coordinate US/Mexico cross-border shipments, including carrier handoffs, documentation flow, customs-broker coordination, and border activity.
• Maintain accurate shipment information, pricing, statuses, documentation, and operational notes within the TMS and applicable portals.
• Provide complete shift handoffs for unresolved or time-sensitive issues requiring continued monitoring.

Skills

Communication

Negotiation

Problem-Solving

Time Management

Multi-tasking

Customer Service

Independent Worker

Detail Oriented

Tools

MS Office

TMS

Brokerage Portals

Job description

Continental Expedited Services is seeking a driven Logistics Specialist to join the Operations team in a cradle-to-grave role, handling transportation from opportunity through delivery.

This position requires weekend coverage (Fri-Mon) and enables cross-border work across US-US, US-MX, MX-US, MX-MX lanes, with emphasis on rapid decision-making and proactive customer and carrier communication.