Crop Insurance Service Specialist

Farm Credit Services; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

Farm Credit Illinois is seeking a Crop Insurance Service Specialist to process and service MPCI, Crop Hail, and Private Product policies. The role supports agents and members with policy documentation, processing, and collaborative teamwork throughout the policy lifecycle.

The position emphasizes accuracy, confidentiality, and efficient service, with opportunities to contribute to process improvements and training efforts within internal systems and Approved Insurance Providers platforms.

Qualifications

• Associate degree in agriculture, business, or related field.
• No prior work experience required.
• Ability to obtain required insurance license within six months.

Responsibilities

• Process and service crop insurance policies with accuracy.
• Collect and manage policy documents in internal systems.
• Underwrite MPCI and private product policies with validation.
• Assist agents and regional staff by resolving questions.
• Maintain CRM and document management data integrity.
• Support process improvements and special projects.
• Maintain confidentiality and member-focused service throughout policy lifecycle.

Skills

Agriculture knowledge

Organizational skills

Communication skills

Multitasking

Microsoft Office

Education

Associate degree

Tools

CRM systems

Job description

• Negotiable within or near FCI territory,

The Crop Insurance Service Specialist processes and services Multi-Peril Crop Insurance (MPCI), Crop Hail (CH) and Private Product insurance policies. This position will provide accurate and efficient service to Farm Credit Illinois’ agents and their members through technical policy support, exceptional internal processing, and collaborative teamwork.

For more information regarding benefits and salary, please visit our website: https://fci.csod.com/ux/ats/careersite/4/home/requisition/60?c=fci&lang=en-US

What You Will Contribute

• Process and service crop insurance policies by reviewing documentation for accuracy, completeness, and compliance with policy requirements.
• Collect, track, and manage policy documents while ensuring timely submission and processing within internal systems and Approved Insurance Provider platforms.
• Underwrite MPCI and private product policies by validating applications, reviewing supporting documentation, and confirming compliance with applicable guidelines.
• Serve as a resource to agents and regional office staff by addressing documentation questions, resolving processing issues, and coordinating communication with Approved Insurance Providers.
• Support operational excellence by maintaining accurate information within customer relationship management and document management systems.
• Contribute to process improvement initiatives, special projects, and training efforts that increase efficiency and strengthen service delivery.
• Maintain confidentiality and data integrity while delivering accurate, responsive, and member-focused support throughout the policy lifecycle.

What We Are Looking For

Required Skills

• Working knowledge of the agriculture industry and crop insurance operations.
• Strong organizational skills with the ability to gather, review, and process detailed documents accurately and efficiently.
• Effective communication and customer service skills with the ability to collaborate across teams and resolve issues professionally.
• Ability to manage multiple priorities, adapt to changing demands, and perform effectively in a fast‑paced environment.
• Proficiency with Microsoft Office and other technology tools used to improve accuracy, efficiency, and workflow management.

Minimum Qualifications

• Associate’s degree in agriculture, business, or a related field
• No prior work experience required.
• Or equivalent education, experience, and skillset sufficient to perform the essential functions of the job
• Ability to obtain the required insurance license within six months of hire.