CRM Systems Manager

Sandstone Care; Alexandria (VA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and rewards

Flexible PTO

401(K) match

Comprehensive insurance

Employee Assistance Program

Supportive work community

Job summary

Sandstone Care is seeking a CRM Systems Manager to lead the configuration and enhancement of our CRM platforms. This role is essential for driving client engagement and supporting our Growth organization by effectively utilizing Salesforce and other CRM tools.

The ideal candidate should have at least 3 years of Salesforce Administration experience, hold the necessary certifications, and demonstrate leadership in tech integration. A collaborative work environment is provided, along with benefits that support employees' professional growth.

Qualifications

• 3+ years of experience as a Salesforce Administrator with progression into lead roles.
• Certifications: Salesforce Administrator ADM 201 required, ADM 211 preferred.
• Hands-on experience with Salesforce Sales Cloud and Marketing Cloud is strongly preferred.

Responsibilities

• Configure and improve CRM platforms for the Growth organization.
• Collaborate with department leaders to translate business goals into solutions.
• Act as the primary administrator of the Business Development, Marketing, and Admissions tech stack.

Skills

Salesforce Administration

CRM platform management

API integrations

Collaboration

Education

Bachelor’s Degree

Tools

Salesforce Sales Cloud

Salesforce Marketing Cloud

CallTrackingMetrics (CTM)

Five9

Microsoft Office Suite

Job description

Position: CRM Systems Manager

Location: Remote

Compensation: $60,000-$80,000 Annual Salary | Dependent on Candidate Experience

Schedule: Monday to Friday | Flexible Hours

The CRM Systems Manager at Sandstone Care is a service‑oriented technologist embedded within the IT Department, responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization — Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9. This role is the day‑to‑day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack, partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change.

While the CRM Systems Manager reports to the VP of IT, they will work hand‑in‑hand with the SVP of Marketing and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket to consider what is best for the company as a whole. This role is for someone who is flexible, eager to collaborate, and motivated to be a strong contributing member of the IT team, not a siloed contributor. The CRM Systems Manager is the day‑to‑day owner of the Growth platform stack: gathering requirements, configuring and building solutions in‑house wherever possible, leveraging vendor and IT architecture partners thoughtfully when the work calls for it, and leading rollouts to department heads and end users.

Qualifications / Education / Experience

• Candidates must be eligible to work in the United States
• Minimum of 3+ years of progressive Salesforce Administrator experience, with demonstrated growth into Senior Administrator, lead, or team‑managing responsibilities
• Certified Salesforce Administrator — ADM 201 is required
• Certified Salesforce Administrator — ADM 211 is preferred
• Familiarity with CRM‑adjacent platforms such as CallTrackingMetrics (CTM), Five9, or comparable contact‑center / call‑attribution tools is a strong plus; willingness to learn and own these systems is required
• Other Salesforce Certifications (ie Process Automation, Platform App Builder) is preferred
• Experience with API integrations is preferred
• Hands‑on experience administering and configuring Salesforce Sales Cloud is required; exposure to or hands‑on experience with Salesforce Marketing Cloud is strongly preferred
• Must be able to work across multiple time zones
• Bachelor’s Degree is preferred
• Previous experience or general knowledge of behavioral health treatment providers is preferred
• Experience using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, Access, etc.

Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits package to support you in your personal and professional journey.

• A competitive compensation and total rewards package including a meaningful salary, merit‑based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
• 401(K) program with 5% company match
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.