CRM Systems & Data Governance Specialist

National Wildlife Federation; Reston (VA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Health, dental, vision insurance

Retirement plan with match

Wellbeing programs

Job summary

National Wildlife Federation seeks a Data & Systems Specialist to manage and optimize our supporter systems. You will administer the CRM, oversee data hygiene, and collaborate with cross-functional teams to align technology with fundraising and program goals.

You will lead user support, develop training materials, and implement governance policies to ensure data integrity. Hybrid or remote work options and relocation support are available.

Qualifications

• 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM).
• 2+ years experience serving as a support contact for CRM users, technical staff, and vendors.
• 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks.
• 2+ years experience conducting data imports, exports, and validation activities for enterprise systems.

Responsibilities

• Serve as primary administrator for the CRM database (Microsoft Dynamics).
• Troubleshoot system issues and partner with stakeholders to deploy solutions.
• Execute system improvements and upgrades with cross-functional teams.
• Create and perform QA testing scripts for functionality enhancements or bug fixes.
• Build queries and run reports for system stakeholders.
• Provide CRM user support and training.

Skills

CRM administration

Data analysis

Communication

Training

Project coordination

Education

Bachelor's degree

Tools

Microsoft Dynamics

Salesforce

Blackbaud CRM

Tableau

SQL Server

Job description

National Wildlife Federation seeks a Data & Systems Specialist to manage and optimize our supporter systems. You will administer the CRM, oversee data hygiene, and collaborate with cross-functional teams to align technology with fundraising and program goals.

You will lead user support, develop training materials, and implement governance policies to ensure data integrity. Hybrid or remote work options and relocation support are available.