CRM Support Engineer

Smart IT Frame LLC; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a CRM Coordinator for a contract role focused on managing customer relationship management initiatives. The position requires strong organizational skills and the ability to manage multiple tools and processes, including Salesforce and Braze. Responsibilities include overseeing in-app banner workflows and supporting cross-functional teams. Ideal candidates should have excellent communication skills and prior experience in CRM operations. This role offers an opportunity to work closely with various stakeholders in a fast-paced environment.

Qualifications

• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously.
• Familiarity with CRM and marketing technology platforms.

Responsibilities

• Own the end-to-end in-app banner workflow.
• Log, track, and help resolve issues across CRM platforms.
• Organize and maintain team assets.

Skills

Strong organizational skills

Ability to manage multiple tasks

Familiarity with CRM platforms

Strong communication skills

Comfort working with vendors

Tools

Salesforce

Braze

Redfast

Job description

We have a contract role with one of our clients. Kindly find the below details.

Job role: CRM Coordinator

Duration: Contract

Job Description

Job Summary

The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes.

Responsibilities

• Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast.
• Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools.
• Organize and maintain team assets, including naming conventions, calendars, and shared folders.
• Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.
• Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.
• Support day-to-day CRM coordination and operational tasks as needed.

Required Skills & Qualifications

• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
• Strong communication and collaboration skills
• Comfort working with vendors and cross-functional partners

Preferred Qualifications

• 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
• Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)