CRM Coordinator - Salesforce

Galent; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company in California is seeking a CRM Coordinator to support customer relationship management initiatives. The ideal candidate will manage the in-app banner workflow, work closely with vendors, and maintain efficient CRM operations. Essential skills include strong organizational abilities, familiarity with CRM platforms like Salesforce and Braze, and excellent communication skills. This role requires 3-5 years of experience in CRM operations or marketing.

Qualifications

• 3-5 years of prior experience in a relevant field.
• Experience with in-app messaging or banner tools.
• Detailed orientation and strong multitasking abilities.

Responsibilities

• Manage end-to-end in-app banner workflow including execution and reporting.
• Log and track issues across CRM platforms.
• Organize team assets and maintain documentation.

Skills

Strong organizational skills with attention to detail

Ability to manage multiple tasks and deadlines simultaneously

Familiarity with CRM technology platforms

Strong communication and collaboration skills

Comfort working with vendors and cross-functional partners

Education

3+ years of experience in CRM operations or marketing

Tools

Salesforce

Braze

Redfast

Job description

Join Galent and help us deliver high-impact technology solutions that shape the future of digital transformation

Job Title: CRM Coordinator

Job Description:

Experience : 3- 5 years

Job Summary

The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross‑functional teams and vendors to ensure timely execution, accurate reporting, and smooth day‑to‑day CRM operations. The ideal candidate is highly organized, detail‑oriented, and comfortable managing multiple tools and processes.

Key Responsibilities

• Own the end‑to‑end in‑app banner workflow, including execution and reporting, in partnership with the vendor Redfast.
• Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools.
• Organize and maintain team assets, including naming conventions, calendars, and shared folders.
• Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.
• Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.
• Support day‑to‑day CRM coordination and operational tasks as needed.

Required Skills & Qualifications

• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
• Strong communication and collaboration skills
• Comfort working with vendors and cross‑functional partners

Preferred Qualifications

• 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
• Experience working with in‑app messaging or banner tools (e.g., Redfast or similar platforms)