CRM Strategy & IT Business Relationship Leader (Hybrid)

RenewAire, LLC; Waunakee (WI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Work-life balance with hybrid model

Job summary

RenewAire, LLC is looking for a Business Relationship Manager - CRM to act as the strategic liaison between IT and business units in Waunakee, Wisconsin. The role focuses on managing CRM-related initiatives, ensuring alignment with business goals, and enhancing customer experience through technology. Candidates should possess a Bachelor's degree and at least 5 years of relevant experience. The position offers a hybrid work model and up to 25% travel. A competitive compensation package is included.

Qualifications

• 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles.
• Demonstrated experience with CRM platforms.
• CRM certification is preferred.

Responsibilities

• Act as the primary liaison between IT and business stakeholders for CRM initiatives.
• Define the CRM roadmap aligning with organizational strategy.
• Lead requirements gathering and documentation for CRM enhancements.

Skills

CRM processes understanding

Excellent communication

Stakeholder management

Project management

Analytical thinking

Education

Bachelor's degree in Information Technology, Business Administration or related field

Tools

Microsoft Dynamics 365

Salesforce

HubSpot

Power Platform

MuleSoft

Job description

RenewAire, LLC is looking for a Business Relationship Manager - CRM to act as the strategic liaison between IT and business units in Waunakee, Wisconsin. The role focuses on managing CRM-related initiatives, ensuring alignment with business goals, and enhancing customer experience through technology. Candidates should possess a Bachelor's degree and at least 5 years of relevant experience. The position offers a hybrid work model and up to 25% travel. A competitive compensation package is included.