CRM Specialist

Thrive Market; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k plan

Flexible PTO

Paid holidays

Job summary

Thrive Market’s CRM team seeks a CRM Specialist to run campaign operations across email, push, and SMS. You’ll own execution from brief to deployment, collaborating with marketing, creative, product, and analytics to turn data into better decisions in a fast‑paced environment.

The role requires 1–3 years in email marketing and HTML experience in an ESP (Sailthru preferred). On‑site work in Playa Vista with strong QA and ownership expectations.

Qualifications

• Bachelor’s degree required.
• 1–3 years of email marketing/production experience.
• 1–3 years of HTML experience in an ESP (Sailthru preferred).
• Ownership and follow‑through: from assignment to completion.

Responsibilities

• Build and launch email, push, and SMS campaigns end‑to‑end (HTML coding, setup, audience, deployment).
• Code emails in HTML templates (Sailthru) and manage campaigns (Sailthru, Attentive).
• Build and maintain lifecycle workflows and audience lists/segments.
• Proof and QA campaigns before launch to ensure quality and experience.

Skills

Email marketing

HTML

Campaign ops

Attention to detail

Analytics

Project management

Cross‑functional

Education

Bachelor’s degree

Tools

Sailthru

Attentive

Job description

About Thrive Market

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership‑based market, we deliver the highest quality healthy, and sustainable products at member‑only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member‑first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

The Role

Thrive Market’s CRM (Customer Relationship Marketing) team is hiring a CRM Specialist to run campaign operations across email, push, and SMS. You will own execution from brief to deployment and work closely with marketing, creative, product, and analytics partners. This role is a fit for a scrappy, agile self‑starter who takes full ownership of their work, communicates proactively, holds a high‑quality bar, and turns campaign data into better decisions in a fast‑paced environment.

Responsibilities

• Build and launch email, mobile push, and SMS campaigns, owning each one end to end: HTML coding, setup, audience selection, and deployment.
• Code emails in HTML templates (Sailthru), set up and send push campaigns (Sailthru) and SMS campaigns (Attentive).
• Build and maintain lifecycle and automation workflows, and create and maintain audience lists and segments.
• Proof and QA every campaign before launch to ensure flawless execution and member experience.
• Contribute to CRM channels A/B testing roadmap: build data‑driven test hypotheses, run tests, and turn results into clear recommendations.
• Analyze channel and campaign performance, provide actionable learnings, and recommend next steps.
• Handle ad‑hoc requests from the CRM team and other departments, and contribute ideas and learnings to the team.
• Keep current on best practices, tools, and industry trends to ensure we are maximizing effectiveness of the channels.

Qualifications

• Bachelor’s degree.
• 1 to 3 years of email marketing and email production experience.
• 1 to 3 years of HTML experience in an ESP platform (Sailthru experience preferred).
• Ownership and follow‑through: you take work from assignment to completion and drive issues and open items to resolution.
• A proactive, reliable communicator: you share status, flag risks or delays early, confirm when work is complete, and partner well across departments.
• Responsive and dependable with time‑sensitive and launch‑critical work, seeing it through to completion.
• Sharp attention to detail and strong QA discipline across desktop and mobile.
• Strong analytical skills, with the ability to form a hypothesis and a point of view from data and turn it into actionable recommendations.
• Strong organizational skills and the ability to manage multiple projects at once.
• Self‑directed and comfortable with a steady flow of recurring requests in a fast‑paced, high‑volume environment.

Belong To a Better Company

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well‑being platform

We’re a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer

At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.

If you need assistance or accommodation due to a disability, please email us at [e-mail] and we’ll be happy to assist you.

JOB INFORMATION

• Compensation Description - The base salary range for this position is $60,000 - $75,000/Per Year.
• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
• Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!
• This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.