CRM & Sales Enablement Product Lead

RevOps Report; New York (NY); On-site; USD 119,000 - 195,000; Full time

Job summary

Guardian Life seeks a Product Owner II, CRM & Sales Enablement to drive strategic development of CRM and sales enablement platforms, aligning with business objectives and optimizing the sales lifecycle. You will lead the product lifecycle, gather requirements, manage backlogs and user stories, collaborate with engineering, sales, marketing and operations, and apply analytics to inform decisions.

This role also drives AI-enabled improvements and digital transformation within the sales

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• 3+ years of experience as a Product Owner or similar role, specifically within CRM and/or sales enablement domains.
• Proven expertise in Agile Methodology and managing product backlogs.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience with Requirements Management and defining clear, concise user stories.
• Demonstrated ability to facilitate engaging training sessions.
• Understanding of Change Management principles and practices.
• Excellent communication, interpersonal, and active listening skills.
• Experience with Digital Transformation initiatives and an understanding of AI is a plus.
• Ability to demonstrate Empathy and build strong relationships with stakeholders.
• Experience with Risk Management in a product development context.

Responsibilities

• Lead the product development lifecycle for CRM and sales enablement initiatives, leveraging Agile Methodology to deliver high-quality solutions.
• Conduct thorough requirements gathering and analysis, actively listening to stakeholders to capture and prioritize business needs.
• Define and manage product backlogs, user stories, and acceptance criteria for CRM and sales enablement features.
• Utilize Analytical Acumen and Data Analysis to monitor KPIs, identify trends, and inform product decisions.
• Drive Digital Transformation efforts within the sales organization, identifying opportunities for innovation and process optimization, potentially leveraging AI.
• Facilitate training sessions and workshops for sales teams on new CRM functionalities and sales enablement tools.
• Implement and manage Change Management strategies to ensure smooth adoption of new products and processes.
• Collaborate with cross-functional teams to ensure successful product delivery.
• Demonstrate Empathy towards end-users to design intuitive and effective solutions.
• Coach and mentor junior product team members, fostering a collaborative environment.
• Conduct Business Process Improvements reviews to identify inefficiencies and propose solutions within CRM and sales enablement workflows.
• Proactively identify and manage risks associated with product development and implementation.
• Influence and manage expectations of diverse Stakeholder groups.

Skills

Agile Methodology

Backlog Management

Data Analysis

Requirements Management

Stakeholder Management

Training Facilitation

Change Management

CRM & Sales Enablement

Empathy

Risk Management

Education

Bachelor's degree in Business/CS or related field

Job description

Guardian Life seeks a Product Owner II, CRM & Sales Enablement to drive strategic development of CRM and sales enablement platforms, aligning with business objectives and optimizing the sales lifecycle. You will lead the product lifecycle, gather requirements, manage backlogs and user stories, collaborate with engineering, sales, marketing and operations, and apply analytics to inform decisions.

This role also drives AI-enabled improvements and digital transformation within the sales