CRM Program Manager (Fully Remote)

Partner Company; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Partner Company is seeking a senior CRM leader to own the end-to-end lifecycle across email, in-app, push, and local channels.

You will build the CRM roadmap, balance evergreen programs with strategic initiatives, and establish global frameworks while evaluating local platforms. Remote work is possible from Brazil, with exposure to global markets and a focus on AI-driven automation and performance metrics.

Qualifications

• 5+ years of CRM or lifecycle marketing experience in consumer subscription or SaaS.
• Hands-on with platforms like Iterable or Braze and strong SQL skills.
• Cross-functional program management with measurable retention impact.
• Experience shaping global CRM strategy and leading AI/automation initiatives.
• Ownership over technology stack and performance measurement.

Responsibilities

• Own end-to-end CRM strategy across email, in-app, push, and local channels.
• Build and maintain the CRM roadmap, balancing evergreen programs and strategic initiatives.
• Establish global CRM frameworks and lead technology evaluations for local platforms.
• Deliver measurable improvements in retention across global markets.

Skills

CRM strategy

SQL

Lifecycle marketing

Cross-functional PM

AI & automation

Tools

Iterable

Braze

Job description

• You own the end-to-end CRM strategy across email, in-app, push, and local channels.
• You build and maintain the CRM roadmap, balancing evergreen programs and strategic initiatives.
• You establish global CRM frameworks and lead technology evaluations for local platforms.

Requirements:

• You have 5+ years of CRM or lifecycle marketing experience in consumer subscription or SaaS.
• You have hands-on experience with platforms like Iterable or Braze and strong SQL skills.
• You demonstrate cross-functional program management and measurable impact on retention.
• You work fully remotely from Brazil with exposure to global markets.
• You shape global CRM strategy and lead AI and automation initiatives.
• You have significant ownership over technology stack and performance measurement.

Partner Company

The partner company is a global consumer technology firm focused on digital products and customer lifecycle management. It operates with a cross-functional, data-driven culture across multiple international markets.