CRM Operations Assistant (Entry-Level)

Nova Ukraine; San Francisco (CA); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Professional growth opportunities

Real impact on humanitarian mission

Experience enhancement for CV

Job summary

A humanitarian nonprofit organization is seeking a CRM Operations Assistant in San Francisco. This entry-level role focuses on managing the organization's CRM system, ensuring data accuracy, processing gifts, and providing reporting support. The ideal candidate will possess an associate or bachelor’s degree, strong attention to detail, and proficiency in Excel. This full-time role offers the chance to contribute meaningfully to humanitarian initiatives and grow professionally within the nonprofit sector.

Qualifications

• Associate or bachelor’s degree or equivalent experience.
• Proficiency in Excel and familiarity with data imports/exports.
• Experience with CRM systems preferred.

Responsibilities

• Enter, update, and maintain constituent and donor records.
• Generate standard reports for fundraising and leadership.
• Provide basic CRM support to staff.

Skills

Attention to detail

Analytical mindset

Proficiency in Excel

Excellent organizational skills

Collaborative skills

Strong communication abilities

Education

Associate or bachelor’s degree (or equivalent experience)

Tools

CRM systems (Salesforce, Raiser’s Edge, Bloomerang, HubSpot)

Job description

Nova Ukraine is an international nonprofit delivering strategic humanitarian initiatives in partnership with trusted teams across Ukraine. Since 2014, we’ve directed over $120 million toward aid for war-affected communities, healthcare, education, infrastructure, and civil society development. At Nova Ukraine, we turn aid into impact. We strengthen civil society and support high-impact initiatives that change lives — and we’re looking for people ready to make a meaningful impact alongside us.

The CRM Operations Assistant supports the day-to-day management and integrity of the organization’s CRM system. This entry-level role focuses on data accuracy, gift processing, reporting support, and internal user assistance to ensure reliable donor and stakeholder information.

What’s In It for You?

• 🌍 Real Impact on Mission – Your work directly contributes to the effectiveness of humanitarian initiatives and donor operations.
• 📈 Professional Growth – Gain practical experience in development, operations, and CRM management.
• 📝 Portfolio & CV Enhancement – Build experience in nonprofit data management, analytics, and organizational processes that highlight your skills for future growth.

What We’re Looking For:

• ✔ Associate or bachelor’s degree (or equivalent experience)
• ✔ Strong attention to detail and analytical mindset
• ✔ Proficiency in Excel and familiarity with data imports/exports
• ✔ Excellent organizational and collaborative skills
• ✔ Strong communication abilities
• ✔ Detail-oriented, organized, and able to work effectively in a team

What you will do:

Key Responsibilities

Data Management

• Enter, update, and maintain constituent and donor records
• Process gifts and pledges accurately and in a timely manner
• Conduct data audits and resolve duplicate or incomplete records

Reporting Support

• Generate standard reports for fundraising and leadership
• Prepare lists for campaigns, mailings, and events
• Support data needs for appeals and donor communications

System Support

• Provide basic CRM support to staff
• Assist with documentation and system updates
• Support data imports and cleanup projects

Compliance

• Ensure accurate gift coding and policy adherence
• Support reconciliation with finance systems

Mail Pick-Up & Checks Processing

• Perform daily mail pickup from two locations (Palo Alto and San Jose)
• Deposit checks at the bank in a timely manner
• Scan received mail and maintain organized digital records
• Provide regular reports on received and deposited donations

Would be a plus:

• ✔ Experience with CRM systems (e.g., Salesforce, Raiser’s Edge, Bloomerang, HubSpot) preferred
• ✔ Nonprofit or fundraising experience is a plus

Working Conditions:

• ✔ Full-time, remote position
• ✔ Location: preferably based in the San Francisco Bay Area
• ✔ Reports to: CRM Manager / Director of Development Operations

We will be happy to receive your CV and consider your candidacy. Your personal contribution will make a huge difference in achieving our goals and mission. Join us to change the world for the better together.