CRM Growth Associate - Fintech & Markets

Onyxodds; New York (NY); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Fully covered medical, dental, and vis

Meaningful equity ownership

Job summary

Onyx is building a CRM-driven consumer platform and is seeking a CRM Associate to shape how we communicate with customers through email, push, SMS, and in-app messaging. You will collaborate with growth, product, data, design, compliance, and customer experience teams to build segments, launch campaigns, measure performance, and continually improve engagement.

You’ll own customer support across channels, resolve complex questions about accounts, payments, and trading, and help automate workflows

Qualifications

• Experience in customer support or CX roles.
• Ability to manage multiple conversations with high quality.
• Interest in fintech, trading, or crypto is a plus.

Responsibilities

• Support customers across email, chat, and other service channels.
• Resolve questions involving account access, identity verification, payments, trading, promotions, positions, and settlement.
• Investigate issues using internal tools, account data, transaction history, and platform activity.
• Own each case from initial contact through final resolution.
• Communicate complex product and market information clearly and thoughtfully.
• Partner with trading, operations, product, engineering, and compliance to resolve customer issues.
• Identify recurring customer pain points and share insights across the business.
• Improve response templates, internal documentation, help-center content, and escalation procedures.
• Help automate repetitive workflows while maintaining a high‑quality customer experience.
• Support customers during major events and periods of high market activity.

Skills

Customer support

Account management

Operations

Trust and safety

Fintech / trading interest

Tools

Intercom

Zendesk

Kustomer

Salesforce

Job description

Onyx is building a CRM-driven consumer platform and is seeking a CRM Associate to shape how we communicate with customers through email, push, SMS, and in-app messaging. You will collaborate with growth, product, data, design, compliance, and customer experience teams to build segments, launch campaigns, measure performance, and continually improve engagement.

You’ll own customer support across channels, resolve complex questions about accounts, payments, and trading, and help automate workflows