CRM Engineer

Knights of Columbus; New Haven (CT); Hybrid; USD 85,000 - 141,000; Full time

Job summary

Join a purpose-driven community as a CRM Engineer, where you'll develop and maintain CRM deployments, collaborate with diverse teams, and implement innovative solutions. This role offers an exciting opportunity to leverage your expertise in D365 CRM and Power Platform while supporting a mission that emphasizes charity and community service. You'll be part of a growing organization that values professional development and work-life balance, providing you with the chance to make a meaningful impact in the lives of others while advancing your career. If you're passionate about technology and community service, this is the perfect opportunity for you.

Benefits

13 paid holidays

Flexible workweek schedules

Tuition reimbursement

401(k) retirement savings plan

Health insurance options

Short-term disability insurance

Vision insurance

Employee Assistance Program

Qualifications

• Bachelor's degree in Computer Science or relevant field required.
• 3+ years of hands-on experience with CRM solutions preferred.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide production support for MS Dynamics/CRM applications.
• Develop, test, and implement custom features in Microsoft Dynamics.
• Consult with business to modernize processes using PowerAutomate.

Skills

D365 CRM

Power Platform

C#

.NET Development

Power BI

Azure

PowerApps

Agile Methodologies

Education

Bachelor’s Degree in Computer Science

5+ years IT experience

3+ years hands-on CRM experience

Tools

Microsoft Dynamics

PowerAutomate

Azure Functions

Job description

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

#LI-Hybrid

Overview

The CRM Engineer will develop, implement, and maintain a wide variety of CRM deployments across multiple environments. The CRM Engineer will collaborate with architecture, UX and other development teams, as well as the business community.

Core Responsibilities

• Provide production support for MS Dynamics/CRM applications
• Update/Support Microsoft Powerautomate Cloud Flows
• Support Development of Proof of Concepts (PoCs) to test new functionalities
• Develop, test, and implement D365 PowerAutomate and related Cloud Flows
• Develop, test, and implement custom features and processes in Microsoft Dynamics
• Participate in business case creation and estimation of work
• Recommend and implement best practices for KofC
• Consult with business to modernize business processes by leveraging Powerautomate, Azure Functions and Logic Apps
• Assist in communicating new features released to users
• Create and maintain application solution documentation
• Assist in writing user guides for newly developed apps
• Monitor and troubleshoot performance or other issues when needed
• On-call and/or after-hours work required

Skills Qualifications

• Must be able to manage multiple projects simultaneously with the ability to work well under pressure
• Must be self-motivated, and able to work independently, as well as interact well with others and communicate professionally with people at all levels.
• Must demonstrate up-to-date expertise in D365 CRM (Power platform, power automate, Apps), C#, .NET development, Portal Development, Power BI, Azure and the ability to apply that expertise to development activities
• At least 3 years of hands-on development experience with CRM solutions, D365 / CRM and/or Power Platform experience preferred
• Experience with Integration within the M365 ecosystem and Microsoft Dataverse / Common Data Service
• Good exposure to Common data services like Dataverse and integration to CRM solutions like Dynamics 365.
• Experience building PowerApps and Flow structure driven Apps
• Experience working in an Agile delivery team

Education

• Bachelor’s Degree in Computer Science, engineering or relevant field
• 3+ years hands on CRM experience
• 2+ Year of Building PowerApps and Flow structure driven Apps
• 5+ years IT experience
• Strong problem-solving skills -- must be able to think critically and independently

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,400 - $140,900.

Authorization to work in the United States is required.

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance fully paid for by the company;
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance;
• Vision insurance;
• Employee Assistance Program

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford