CRM Applications Engineer II (Remote)

First Citizens; Raleigh (NC); Remote; USD 110,000 - 165,000; Full time

Job summary

An established industry player is seeking a skilled technical support analyst to enhance data processing systems and provide advanced support across various technologies. In this remote role, you will analyze and improve data processing capabilities while collaborating with business units to meet their objectives. This position offers a unique opportunity to work with cutting-edge tools and technologies, ensuring that processes run smoothly and efficiently. If you have a passion for technology and a knack for problem-solving, this role could be your next great adventure!

Benefits

Comprehensive benefits program

Flexible work hours

Support for families

Variable incentives

Bonuses and awards

Qualifications

• 2 years of experience in application software programming required.
• Experience with various technologies such as Office 365 and SharePoint.

Responsibilities

• Analyze and interpret data for accuracy and efficiencies.
• Provide technical support and ensure smooth processes.

Skills

Application software programming

Data Analysis

System Testing

Technical Support

Coding

API Integration

Object-oriented programming (C/C#)

Education

Bachelor's Degree

High School Diploma or GED

Tools

Visual Studio

Postman

Azure DevOps

GitHub

GitLab

Power BI

Power Automate

Power Applications

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

This position is responsible for providing advanced technical support to data processing systems. Analyzes existing and proposed data processing systems or procedures that improve processing capabilities. Assists the installation of programs and procedures developed in coordination with end user groups. Enhances data processing systems and procedures through system analysis, coding, testing, and other activities that facilitate technical business objectives. May occasionally guide less experienced analysts in the work group.

Responsibilities

• Data Analysis - Sources, compiles, and interprets data. Performs analysis for accuracy and efficiencies, effectively communicates analysis output.
• System Testing - Thoroughly tests systems to ensure proper installation of new software, system changes, and overall efficiency. Evaluates and conveys testing results. Performs coding and assists in implementing system modifications and enhancements.
• Business Support - Provides technical support by performing coding, ensuring processes run smoothly, and working to continuously improve processing capabilities. Works closely with business units and operation teams to support their business objectives.
• Technical Proficiency - Utilizes knowledge to develop or install appropriate computer software. Serves as a resource on data processing systems and procedures.
• Willingness to join support calls in the event of outages 24/7 as an escalation team

Qualifications

Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming

Preferred Skills:

• Intermediate level of independent code review and development skills across various technologies such as Office 365, SharePoint, Vignette CMS, Microsoft CMS, Epi Server, Drupal, InfoPath, Power Platform, CRM Dynamics 365, Power BI, Power Automate, and Power Pages
• Experience with scripting languages including: Microsoft.NET, JavaScript, VBScript, API Integration (Rest)

• Nice-to-have languages: ASP.NET, JavaScript, API Integration (REST), React,js, Node.js, Angular.js, SQL Scripting and Powershell Scripting
• Experience with object-oriented languages such as C/C# a plus

• Experience with Visual Studio, Copilot Studio, Postman API Design/Testing (REST), and Google Apigee Gateway API Proxy design and testing
• Experience in writing Microsoft Power Applications (Canvas apps)
• Sales technology domain knowledge
• Experience with source code control management using Azure, GitHub or GitLab
• Automation testing experience using GitLab or Azure DevOps
• Experience designing CI/CD pipelines and multi-region deployment experience
• Experience with Agile ways of working including Scrum or Kanban
• Experience working with enterprise change control management
• Experience working with on-shore and off-shore teams across multiple time zones and countries

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $110,000 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

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