CRM Ecosystem Lead — Salesforce & Integrations (Remote)

PIH; Boston, Northern (MA, KY); Hybrid; USD 110,000 - 126,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer contributions

Flexible PTO and holidays

Home office reimbursement

Sabbatical program

Job summary

Partners In Health (PIH) in Boston is hiring a Lead, CRM Administration and Ecosystem to own the configuration, governance, and integration of Salesforce, HubSpot, NPSP, and related tools in an enterprise nonprofit environment. You will guide complex deployments, oversee junior staff, and align technical work with business needs.

The role requires 8+ years in enterprise CRM, Salesforce Admin I, and strong governance, security and deployment experience.

Qualifications

• 8+ years of enterprise CRM administration experience in a nonprofit setting
• Salesforce Certified Platform Administrator I certification required
• Salesforce Certified Platform Administrator II and Nonprofit Success Pack Consultant certifications preferred

Responsibilities

• Administer and maintain PIH’s CRM ecosystem in an enterprise environment, leading advanced configuration and integration of Salesforce, HubSpot, Blackthorn Events, and Fundraise Up, amongst other systems.
• Design validation rules, flows and automation within and between these tools to enable a wide range of end-user workflows.
• Accountable for the design and management of user access, roles, and permission sets across CRM ecosystem tools, utilizing features like Salesforce Shield Event Monitoring.
• Partner closely with IT leaders to ensure overall platform security, strong data governance, and up-to-date policy.
• Lead deployments across platforms, environments and processes, while ensuring CRM ecosystem platform stability, scalability, and alignment with enterprise architecture.
• Maintain knowledge of vendor documentation and system roadmaps, proactively researching and assessing the potential impact or added value of feature releases on end-user workflows, to provide recommendations for their implementation in the broader CRM ecosystem roadmap.
• Collaborate effectively with team members and business unit stakeholders, through participation in stakeholder discovery, making technical recommendations during sprint planning and backlog refinement, and providing supportive supervision for junior staff and external consultants.

Skills

CRM governance

Agile project management

Stakeholder collaboration

System integration

Team leadership

Tools

Salesforce

HubSpot

NPSP

Blackthorn

Conga

Gearset

Job description

Partners In Health (PIH) in Boston is hiring a Lead, CRM Administration and Ecosystem to own the configuration, governance, and integration of Salesforce, HubSpot, NPSP, and related tools in an enterprise nonprofit environment. You will guide complex deployments, oversee junior staff, and align technical work with business needs.

The role requires 8+ years in enterprise CRM, Salesforce Admin I, and strong governance, security and deployment experience.