CRM Data Specialist

on-board-companies; Auburn Hills (MI); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

401K

Dental insurance

Life Insurance

Medical Insurance

Vision Insurance

PTO

Job summary

On-Board Services, Incorporated is seeking a detail-oriented CRM Data Specialist to support building a complete, accurate view of customers, accounts, and contacts within the construction materials and building products industry.

The role focuses on data enrichment, consolidation, research, and CRM completeness with no outbound sales; ideal candidates are highly detail-oriented, curious, and able to piece together complex relationship data for sales teams.

Qualifications

• 1–3+ years in data entry, research, CRM operations, or related fields.
• Experience researching companies, contacts, or business relationships within a CRM.
• High school diploma or GED required; additional education in business or construction management is a plus.

Responsibilities

• Research companies, accounts, contacts, job roles, locations, and business relationships to strengthen customer records in Salesforce.
• Update and maintain customer, account, and contact information within Salesforce; review ownership and notes for data quality issues.
• Improve CRM completeness by filling gaps in company information, locations, customer types, contact roles, and account relationships.
• Identify and flag duplicate, outdated, or incomplete records and unclear ownership requiring follow-up.

Skills

Detail-oriented

Data research

CRM data management

Data enrichment

Education

High school diploma or GED

Tools

Salesforce CRM

Job description

About Us

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details

Title: CRM Data Specialist

Position Type: 3 month contract with additional opportunity contingent upon performance and continued business need

Job Location: Auburn Hills, MI

Shift: 1st shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $36.76/HR

Position Overview

We are looking for a detail-oriented CRM Data Specialist to support the development of a complete, accurate, and actionable view of customers, accounts, and contacts within the construction materials and building products industry.

This short-term role focuses primarily on data enrichment, data consolidation, research, and CRM completeness. There are no outbound cold calls or inbound sales responsibilities. The ideal candidate is curious, persistent, highly detail-oriented, and comfortable researching multiple sources to piece together a complete company and account profile, including account relationships and hierarchies, that sales teams can confidently use.

Key Responsibilities

Customer Research & Data Enrichment

• Research companies, accounts, contacts, job roles, locations, and business relationships to strengthen customer records in Salesforce.
• Investigate missing, incomplete, duplicate, or inconsistent customer information using Salesforce, internal records, web research, and other available resources.
• Identify and connect related accounts and contacts to help sales teams understand the broader customer relationship and account structure.
• Document research findings clearly and concisely so sales representatives can quickly understand the customer and take appropriate action.

Salesforce CRM Data Management

• Update and maintain customer, account, and contact information within Salesforce.
• Review account ownership, existing notes, and customer records to identify data quality issues and opportunities for improvement.
• Improve CRM completeness by filling gaps in company information, locations, customer types, contact roles, and account relationships.
• Identify and flag duplicate, outdated, inaccurate, or incomplete records, as well as unclear ownership or records requiring sales follow-up or additional validation.

Construction Customer Intelligence

• Research construction-related companies and key influencers, including contractors, builders, architects, developers, distributors, and other project stakeholders.
• Develop accurate account profiles and identify relationships between companies, contacts, and projects.
• Summarize research findings in a concise, practical format that enables sales and business teams to make informed decisions.
• Collaborate with DCX, sales, and marketing teams to improve customer visibility, CRM usability, and data quality.

Qualifications

Required Experience

• 1-3+ years of experience in data entry, research, CRM administration/support, sales operations, customer operations, construction administration, or a related field.
• Experience researching companies, contacts, customer records, or business relationships within a CRM or structured database environment.
• High school diploma or GED required; additional education or experience in business, sales, construction management, or a related field is a plus.

Skills & Technical Requirements

• Must have Salesforce CRM experience, including the ability to navigate accounts, contacts, records, and related information.
• Strong computer skills, in