Customer Service Representative

TechDigital Group; Auburn Hills (MI); On-site; USD 52,000 - 68,000; Part time

Job summary

TechDigital Group is seeking a detail-oriented CRM Data Specialist (short-term) to enrich Salesforce CRM data for customers, accounts, and contacts in the construction materials sector. The role focuses on data enrichment, consolidation, and CRM completeness with no outbound sales.

You will research and connect accounts, document findings, and support sales teams with accurate data. Candidates should have 1–3+ years in relevant roles and Salesforce experience; a high school diploma is required;

Qualifications

• 1–3+ years in data entry, research, CRM administration/support, sales operations, customer operations, construction administration, or related role.
• Experience researching companies, contacts, or customer records in a CRM or structured database environment preferred.
• High school diploma or GED required; coursework in business, sales, construction management, or related fields is a plus.
• Salesforce CRM experience strongly preferred; navigate accounts, reports, and related records is a plus.
• Strong computer skills including Microsoft Office, email, web research, and comfort across multiple systems.
• Strong written communication skills with the ability to summarize research findings clearly for a sales audience.
• High attention to detail and accuracy when entering, cleaning, validating, and connecting customer data.
• Understanding of construction-related relationships and project-based sales cycles is a plus.

Responsibilities

• Research companies, accounts, contacts, job roles, location, and relationships to strengthen customer records in Salesforce.
• Investigate missing, incomplete, duplicate, or inconsistent customer information using Salesforce data and other sources.
• Connect related accounts and contacts to help sales understand the full customer picture.
• Document findings clearly so sales reps can quickly determine who the customer is.
• Update customer, account, and contact information in Salesforce and support CRM completeness.

Skills

Salesforce CRM

Data entry

CRM admin

Research

Sales ops

Customer data

MS Office

Written comms

Attention to detail

Construction knowledge

Education

High school diploma or GED

Business coursework

Sales coursework

Construction mgmt coursework

Tools

Salesforce

Web research

Job description

Qualifications:

CRM Data Specialist - *** Must have Salesforce Experience*** We are looking for a detail-oriented CRM Data Specialist (short-term) to help build a more complete, accurate, and actionable view of customers, accounts, and contacts within the construction materials and building products industry.

This role is primarily data enrichment, data consolidation, and CRM completeness role—no outbound, cold-calling or inbound sales. The right person will be curious, persistent, and willing to "sleuth” through Salesforce, and other sources, to create a true company and account profile (including an account hierarchy) that sales teams can confidently act on.

Required Experience

• 1–3+ years of experience in data entry, research, CRM administration/support, sales operations, customer operations, construction administration, or a related role.
• Experience researching companies, contacts, or customer records in a CRM or structured database environment preferred.
• High school diploma or GED required; additional coursework or experience in business, sales, construction management, or related fields is a plus.

Skills and Tools

• Salesforce CRM experience strongly preferred; ability to navigate accounts, contacts, reports, and related records is a plus.
• Strong computer skills, including Microsoft Office, email, web research, and comfort working across multiple systems.
• Strong written communication skills with the ability to summarize research findings clearly for a sales audience.
• High attention to detail and accuracy when entering, cleaning, validating, and connecting customer data.

Preferred Construction Knowledge

• Understanding of project-based sales cycles, contractor and distributor relationships.
• Ability to learn building product applications, construction terminology, customer segments
• Comfort asking discovery questions of subject matter experts.

We Are Looking for Someone Who

• Enjoys research, investigation, pattern recognition, and connecting scattered pieces of information.
• Is committed to building a true, useful view of the customer—not just entering surface-level data.
• Is dependable, organized, resourceful, and comfortable working independently through ambiguity.
• Can balance speed with accuracy and understand that complete, trusted CRM data helps sales teams take better action.

Responsibilities:

Customer Research and Data Enrichment

• Research companies, accounts, contacts, job roles, location, and relationships to strengthen customer records in Salesforce.
• Investigate missing, incomplete, duplicate, or inconsistent customer information using Salesforce data, internal notes, web research  and other available tools.
• Connect related accounts, contacts to help sales understand the full customer picture.
• Document findings clearly so sales representatives can quickly determine who the customer is.

Salesforce CRM Stewardship

• Update customer, account, contact, information in Salesforce.
• Use Salesforce as a primary research source,

Construction Customer Intelligence

• Research construction-related influencers such as contractors, builders, architects, developers, and project influencers.
• Summarize findings in a concise, practical way that helps the business move forward with robust and accurate data.
• Collaborate with DCX, sales, marketing teams to improve customer visibility, CRM usability.