CRM & Client Development Lead, North America

OTB; New York (NY); Vor Ort; USD 95.000 - 100.000; Vollzeit

Zusammenfassung

Diesel is seeking a CRM and Client Development Manager to lead localization and implementation of the Global CRM Strategy across North America from the NYC office. You will champion a client-centric culture across Retail stores, driving loyalty and sales through clienteling and coordinating with Regional teams to deliver elevated client experiences.

Reporting to the Managing Director, Diesel North America, you will mentor store teams, develop regional campaigns, and translate customer insights

Qualifikationen

• 5+ years in CRM, client development or luxury retail leadership.
• Proven clienteling strategy design across multiple locations.
• Strong relationships with high-value clients and leadership.
• Analytical with ability to translate data into action.

Aufgaben

• Lead the localization and implementation of Diesel's Global CRM & Client Development Strategy across North America.
• Champion a client-first culture in the retail network and elevate in-store and omnichannel experiences.
• Partner with Global CRM and Client Experience teams to drive opportunities via customer insights.
• Own CRM analytics and KPI reporting to inform strategy and store performance.
• Oversee client engagement initiatives, events, and loyalty programs.

Kenntnisse

CRM experience

Clienteling

Retail leadership

Luxury retail

Analytical skills

Tools

CRM platforms

Clienteling tools

Microsoft Office

Jobbeschreibung

Diesel is seeking a CRM and Client Development Manager to lead localization and implementation of the Global CRM Strategy across North America from the NYC office. You will champion a client-centric culture across Retail stores, driving loyalty and sales through clienteling and coordinating with Regional teams to deliver elevated client experiences.

Reporting to the Managing Director, Diesel North America, you will mentor store teams, develop regional campaigns, and translate customer insights