CRM Business Analyst - Salesforce

Georgia-Pacific LLC; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Health savings accounts

Life insurance

Disability insurance

Retirement plan

Paid time off

Education assistance

Job summary

Georgia-Pacific LLC is seeking a Salesforce Administrator to support the sales team within GP Consumer Products Group (900 users), serving as the Salesforce SME and supporting related applications.

This hybrid/remote role involves collaboration across service, marketing, category management, and pricing teams, with Atlanta-area hybrid out of the Georgia-Pacific headquarters and possible remote arrangements for others.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in business or IT functions.

Responsibilities

• Provide security and administration for Salesforce and other supporting applications.
• Configure custom objects, page layouts, validation rules, and reports/dashboards.
• Design, build, and maintain automation using Salesforce Flow.
• Estimate effort for your own configuration and administration work.
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration.
• Apply database and data-modeling concepts to protect process integrity and data cleanliness.
• Evaluate and implement third-party and Salesforce add-ons based on value and fit.
• Provide user support, troubleshooting, training, and data loads.
• Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness.
• Work with stakeholders to understand pain points and outline potential solutions.
• Participation in agile process to communicate priorities, manage backlog and refine user stories.
• Maintain technical documentation.

Skills

Salesforce Administration

Lightning Experience

Data quality

User support

Education

Bachelor's degree

Tools

Sales Cloud

Salesforce AppExchange

Job description

Salesforce Administrator

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (900 users), with support for our service, marketing, category management, and pricing teams as needed. This role serves as a subject matter expert on Salesforce and its supporting applications.

Location: Remote or hybrid depending on location. For candidates in the Atlanta area, this is a hybrid role based out of Georgia-Pacific’s headquarters in Atlanta, GA; for those out of state, a remote arrangement may be considered.

Responsibilities

• Provide security and administration for Salesforce and other supporting applications
• Configure custom objects, page layouts, validation rules, and reports/dashboards
• Design, build, and maintain automation using Salesforce Flow
• Estimate effort for your own configuration and administration work, and help scope larger requests during planning
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
• Apply database and data-modeling concepts to protect process integrity and data cleanliness
• Evaluate and implement third-party and Salesforce add-ons based on value and fit
• Provide user support, troubleshooting, training, and data loads
• Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
• Work with stakeholders to understand pain points and outline potential solutions
• Participation in agile process to communicate priorities, manage backlog and refine user stories
• Maintain technical documentation

Basic Qualifications

• Bachelor's degree
• 2+ years of experience in business or IT functions

Nice to Have

• 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
• Salesforce Administrator certification
• Consumer products business experience
• Exposure to Service Cloud/Pardot/Account Engagement
• Ability to read and understand Apex to troubleshoot and collaborate with developers
• Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources
• Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
• Working knowledge of integrating Salesforce with external systems

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. Additionally, we seek to enable the best work environment that helps you and the business work together to produce superior results.

For this role, we anticipate paying $70k-$100k per year.

Equal Opportunity Employer

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).