CRM Business Analyst (Salesforce) - Hybrid Role

Georgia Pacific; Green Bay (WI); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending and health savings

Life insurance

ADD

Disability

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Koch seeks a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users). This role acts as a subject matter expert on Salesforce and related applications, partnering with business users and acting as a change agent in a matrixed organization.

The role is hybrid, with location options in Atlanta, GA or Green Bay, WI, requiring 3 days in the office. Ideal candidates have 2+ years of Salesforce admin experience and a Salesforce cert, plus familiarity with

Qualifications

• Bachelor's degree required and 2+ years in business or IT functions.
• Salesforce Administrator certification preferred.
• Experience with Sales Cloud on Lightning Experience is highly desirable.

Responsibilities

• Provide security and administration for Salesforce and supporting applications.
• Configure custom objects, page layouts, validations, and reports/dashboards.
• Design, build, and maintain automation using Salesforce Flow.
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration.
• Provide user support, troubleshooting, training, and data loads.
• Participate in agile processes to manage backlog and refine user stories.

Skills

Salesforce admin experience

Sales Cloud

Lightning Experience

Agile delivery

Azure DevOps

CRM integrations

Education

Bachelor's degree

Tools

Salesforce

Apex reading

Job description

Your Job

We are recruiting for a Salesforce Administrator to support the sales team within the GP Consumer Products Group (~900 users), with support for our service, marketing, category management, and pricing teams as needed. This role serves as a subject matter expert on Salesforce and its supporting applications.

The successful candidate is a self-motivated, high-energy individual who thrives in a high-demand, performance-driven environment - able to manage multiple priorities in parallel and meet deadlines on short timeframes. They combine strategic and economic thinking with the ability to partner with a wide range of business users, acting as a change agent and Salesforce evangelist, and bring strong communication, technical, and design skills within a matrixed organization.

Location: Atlanta, GA or Green Bay WI (hybrid role - 3 days a week in office)

What You Will Do

• Provide security and administration for Salesforce and other supporting applications
• Configure custom objects, page layouts, validation rules, and reports/dashboards
• Design, build, and maintain automation using Salesforce Flow
• Estimate effort for your own configuration and administration work, and help scope larger requests during planning
• Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
• Apply database and data-modeling concepts to protect process integrity and data cleanliness
• Evaluate and implement third-party and Salesforce add-ons based on value and fit
• Provide user support, troubleshooting, training, and data loads
• Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
• Work with stakeholders to understand pain points and outline potential solutions
• Participation in agile process to communicate priorities, manage backlog and refine user stories
• Maintain technical documentation

Who You Are (Basic Qualifications)

• Bachelor's degree
• 2+ years of experience in business or IT functions

What Will Put You Ahead

• 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
• Salesforce Administrator certification
• Consumer products business experience
• Exposure to Service Cloud/Pardot/Account Engagement
• Ability to read and understand Apex to troubleshoot and collaborate with developers
• Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources.
• Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
• Working knowledge of integrating salesforce with external systems

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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