CRM Analyst — Fan Engagement & Revenue

Baltimore Orioles; Baltimore (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Health insurance (single and family)

Vision and dental coverage

Free baseball tickets to home games

401(k) with discretionary employer 1,0

Free parking

Job summary

The Baltimore Orioles seek a CRM Analyst to deepen fan insights and support CRM operations across sales, marketing, ticketing and analytics. You will maintain and enhance our CRM environment, ensure data accuracy, and produce reliable reporting and workflows.

The ideal candidate has 2+ years of CRM experience (Salesforce preferred), strong Excel and SQL skills, and the ability to translate data into actionable business recommendations; collaboration across teams is essential.

Qualifications

• 2+ years of hands‑on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
• Experience with CRM data sources to support sales, marketing, ticketing, or customer engagement workflows
• Ability to build clear, accurate dashboards and reports using data visualization tools
• Strong analytical and problem‑solving skills with data interpretation
• High proficiency in Excel and SQL with understanding of relational databases and data warehousing
• Excellent written and verbal communication, collaboration with technical and non‑technical stakeholders
• Highly organized and detail‑oriented, able to manage multiple priorities in a fast‑paced environment
• Familiarity with CRM concepts and third‑party tools for data ingestion, marketing automation, and analytics
• Curiosity and initiative to learn new tools and stay current on CRM/analytics trends

Responsibilities

• Support Fan Engagement and Revenue Operations by owning CRM configuration, data quality, user access, training and day‑to‑day operations
• Develop reports, dashboards and analyses to track sales activity, pipelines, renewals and invoicing
• Analyze CRM, ticketing, marketing and sponsorship data to deliver insights that improve revenue and efficiency
• Support the CRM roadmap, system enhancements, process improvements and data initiatives
• Create and maintain documentation for CRM processes, data definitions and reporting standards
• Gather user feedback to improve CRM usability and adoption
• Stay current on CRM tools and recommend enhancements to strengthen data usage

Skills

CRM administration

SQL

Excel

Data visualization

Analytical thinking

Stakeholder collaboration

Education

Bachelor's degree in a quantitative/analytical/business field

Tools

Tableau

Power BI

Salesforce reporting

Job description

The Baltimore Orioles seek a CRM Analyst to deepen fan insights and support CRM operations across sales, marketing, ticketing and analytics. You will maintain and enhance our CRM environment, ensure data accuracy, and produce reliable reporting and workflows.

The ideal candidate has 2+ years of CRM experience (Salesforce preferred), strong Excel and SQL skills, and the ability to translate data into actionable business recommendations; collaboration across teams is essential.