CRM Analyst

Purdue University; West Lafayette (IN); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Purdue University’s Enrollment Management Strategic Communications and Initiatives team seeks a CRM Analyst to design, build, maintain, and optimize Technsolutions Slate and related processes supporting the student experience.

You’ll ensure data integrity, troubleshoot challenges, document integrations, and collaborate across Enrollment Management, Purdue IT, and academic colleges to translate business needs into effective technical solutions.

Qualifications

• Bachelor’s degree and at least four years of relevant experience.
• Hands-on experience with Technolutions Slate CRM.
• Experience in higher education admissions/enrollment management.
• Knowledge of admissions operations and supporting processes.
• Experience configuring, maintaining, and troubleshooting CRM functionality.

Responsibilities

• Design, build, maintain, and enhance Slate functionality.
• Ensure data accuracy and integrity across university systems.
• Troubleshoot technical challenges and document processes.
• Collaborate with Enrollment Management, Purdue IT, and colleges to translate needs into technical solutions.
• Identify opportunities to improve operational efficiency and student experience.

Skills

Project management

Business process analysis

Troubleshooting

Data accuracy

Technical translation

Independent problem solving

Communication

Collaboration

Education

Bachelor's degree

Tools

Technolutions Slate CRM

Job description

Join Purdue University’s Enrollment Management Strategic Communications and Initiatives team as a CRM Analyst and help shape the technology that supports the student experience. Reporting to the Associate Director of Enrollment Systems, this position plays a key role in maintaining, developing, and optimizing Technolutions Slate and the systems and processes that support Enrollment Management.

In this role, you’ll design, build, maintain, and enhance Slate functionality, including portals, queries, reports, communications, events, forms, dynamic content, and automation. You’ll ensure data accuracy and integrity across university systems, troubleshoot technical challenges, document processes and integrations, and identify opportunities to improve operational efficiency and the student experience.

You’ll collaborate with colleagues across Enrollment Management, Purdue IT, and academic colleges to translate business needs into effective technical solutions. We’re looking for someone who takes initiative, approaches challenges with curiosity, and can independently develop solutions while contributing to broader institutional priorities.

The anticipated annual salary range for this position is $64,600 to $75,000. The final salary offer will be determined based on relevant experience, internal equity, and available budget. This position offers flexibility to work in a hybrid or fully remote arrangement. This position can be hybrid or completely remote.

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What Are We Looking For :

Education and Experience

• Bachelor’s degree.
• At least four (4) years of relevant professional experience.
• Hands-on experience working with Technolutions Slate CRM.
• Experience working in higher education, particularly in admissions, enrollment management, financial aid, or analysis and reporting.
• Knowledge of admissions operations, cycles, policies, and supporting business processes.
• Experience configuring, maintaining, and troubleshooting CRM functionality, including queries, forms, communications, and automation.

Skills required:

• Ability to manage multiple projects and competing priorities while remaining responsive and adaptable in a dynamic environment.
• Demonstrated ability to analyze business processes, identify opportunities for improvement, and recommend effective solutions.
• Initiative to independently troubleshoot technical challenges, develop solutions, and contribute to projects from planning through implementation.
• Strong analytical and problem-solving skills, with attention to detail and a commitment to data accuracy and integrity.
• Ability to translate business needs into technical solutions while considering broader operational and institutional objectives.
• Willingness to learn new technologies, processes, and applications and apply that knowledge to improve existing systems.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and nontechnical stakeholders.
• Ability to work independently and collaboratively while demonstrating professionalism, flexibility, and accountability.

What is Helpful:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility: Defined Contribution Waiting Period
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

For internal candidates that will be transferring between pay schedules (biweekly monthly; monthly biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.

Who We Are :

Our team serves as a central hub for undergraduate recruitment communications while providing strategic oversight of CRM systems and technologies that support efficient operations and a cohesive student experience.
Through collaboration, innovation, and continuous improvement, we help advance Enrollment Management priorities by leveraging technology to streamline processes, strengthen data integrity, and improve how Purdue engages with prospective and current students.

What Sets up Apart :

Strategic Initiatives support the management and oversight of the daily overall Customer Relationship Management system (CRM) functionality. They provide vision and direction on how to leverage modern technologies in a way that improves operational efficiencies, user experience, and student experience.
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EEO

Purdue University is an Equal Employment Opportunity university.