CRM Administrator & Training Lead (Zoho)

Imperative Chemical Partners; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Imperative Chemical Partners is seeking a CRM Administrator to own the Zoho CRM instance across sales, customer success, and operations. You will configure users, manage data quality, build reports, and run trainings to maximize system adoption.

This role blends hands-on administration with training duties, requires strong communication, attention to data integrity, and ability to translate business needs into scalable CRM configurations.

Qualifications

• Must have experience administering a CRM platform.
• Experience delivering end-user training or enablement for CRM or related systems.
• Strong understanding of CRM data structures, workflows, and reporting.
• Excellent written and verbal communication skills and attention to detail.

Responsibilities

• Manage user accounts, roles, profiles, and permission structures in Zoho CRM.
• Own data quality across the CRM, including deduplication and data hygiene audits.
• Build and maintain reports and dashboards in Zoho Analytics/CRM for leadership visibility.
• Design and deliver CRM training materials and programs for various teams.
• Conduct live trainings and workshops for users across departments.

Skills

CRM training

Data integrity

User support

Communication

Zoho CRM

Education

High School Diploma or GED

Bachelor’s degree in Business or Information Systems

Tools

Zoho Analytics

Zoho Flow

Zoho Forms

Zoho Desk

Job description

Imperative Chemical Partners is seeking a CRM Administrator to own the Zoho CRM instance across sales, customer success, and operations. You will configure users, manage data quality, build reports, and run trainings to maximize system adoption.

This role blends hands-on administration with training duties, requires strong communication, attention to data integrity, and ability to translate business needs into scalable CRM configurations.