Customer Relationship Management Administrator

Imperative Chemical Partners; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Imperative Chemical Partners is seeking a CRM Administrator to own the Zoho CRM instance across sales, customer success, and operations. You will configure users, manage data quality, build reports, and run trainings to maximize system adoption.

This role blends hands-on administration with training duties, requires strong communication, attention to data integrity, and ability to translate business needs into scalable CRM configurations.

Qualifications

• Must have experience administering a CRM platform.
• Experience delivering end-user training or enablement for CRM or related systems.
• Strong understanding of CRM data structures, workflows, and reporting.
• Excellent written and verbal communication skills and attention to detail.

Responsibilities

• Manage user accounts, roles, profiles, and permission structures in Zoho CRM.
• Own data quality across the CRM, including deduplication and data hygiene audits.
• Build and maintain reports and dashboards in Zoho Analytics/CRM for leadership visibility.
• Design and deliver CRM training materials and programs for various teams.
• Conduct live trainings and workshops for users across departments.

Skills

CRM training

Data integrity

User support

Communication

Zoho CRM

Education

High School Diploma or GED

Bachelor’s degree in Business or Information Systems

Tools

Zoho Analytics

Zoho Flow

Zoho Forms

Zoho Desk

Job description

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran or disability status.

About the Role

The Customer Relationship Management (CRM) Administrator is the primary owner of Imperative Chemical Partners’ Zoho CRM instance, responsible for system configuration, data integrity, user support, and the training programs that help our sales, customer success, and operations teams get the most out of the platform. This role blends hands-on Zoho administration with a strong training and enablement component, ensuring every CRM user is confident, consistent, and productive in the system.

Responsibilities

• Manage user accounts, roles, profiles, and permission structures to ensure appropriate data access and security within Zoho CRM.
• Own data quality across the CRM – including deduplication, data hygiene audits, imports/exports, and validation of lead, contact, account, and deal records.
• Build and maintain reports and dashboards in Zoho Analytics/CRM to support sales, marketing, and leadership visibility.
• Design, deliver, and maintain CRM training materials and programs – including onboarding new hires, running refresher sessions, and creating quick-reference guides and SOPs for Zoho CRM best practices.
• Conduct live trainings and workshops for users across departments and skill levels, from front-line representatives to managers, adapting content and pace to the audience.
• Serve as the first point of contact for CRM-related support requests, troubleshooting issues and escalating to Zoho support when needed.
• Manage integrations between Zoho CRM and other business systems, including marketing automation, ERP, finance, and support tools.
• Monitor CRM adoption and usage, identifying gaps in training or process and recommending improvements.Partner with sales and operations leadership to translate business requirements into scalable CRM configurations.
• Stay current on new Zoho CRM features and releases, evaluating and rolling out enhancements as appropriate.
• Communicate clearly and consistently across all levels of the organization – from front-line representatives to executive leadership – to build buy-in, provide ongoing support, and drive CRM adoption.
• Act as a liaison between end users and leadership, surfacing feedback, communicating system changes and updates, and ensuring stakeholders remain informed and supported throughout rollouts.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in Business, Information Systems, or a related field preferred.
• 2 or more years of hands-on experience administering a CRM platform.
• Demonstrated experience developing and delivering end-user training or enablement programs, ideally for CRM or other business systems.
• Voice of the Customer Experience, a plus.
• Experience administering Zoho CRM, strongly preferred.
• Familiarity with the broader Zoho ecosystem (Zoho Analytics, Zoho Flow, Zoho Forms, Zoho Desk), preferred.
• Strong understanding of CRM data structures, workflow automation, and reporting/dashboard tools, preferred.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users across all levels of the organization, preferred.
• Strong organizational skills and attention to detail, particularly around data integrity and documentation.
• Experience in the oil field chemical, industrial, or manufacturing sector is a plus and preferred.

Required Skills

• Must complete and pass all required pre-employment screenings.

This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.

Equal Opportunity Statement

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran or disability status.