CRM Administrator

NexaMotion Group; Walton Hills (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

NexaMotion Group in Cleveland, Ohio, is seeking a CRM Administrator to own HubSpot across Marketing, Sales, Service, Content, and Operations Hubs. You will be the system owner for the CRM, guiding the data model, automation layer, and data integrations that feed the dashboards and reporting used by leadership.

This role requires a proactive problem solver with strong cross‑functional collaboration, data‑quality remediation, and backlog management under executive sponsorship.

Responsibilities

• Own the HubSpot data model, automation layer, and integrations for Marketing, Sales, Service, Content and Operations Hubs.
• Provide governance and maintenance of the customer data across ERP systems and the CRM, ensuring a single view of the customer.

Job description

WHO WE ARE:

NexaMotion Group is a multi-brand organization serving the vehicle‑repair industry, headquartered in Cleveland, Ohio. Six business units and our Transend e‑commerce platform serve repair shops, dealers, and distributors across the United States and internationally. Our operating model is built to bring new business units and acquisitions onto a common platform — and HubSpot is that platform, the system where six businesses become a single view of the customer.

NexaMotion Group is a multi‑brand organization serving the vehicle‑repair industry, headquartered in Cleveland, Ohio. Six business units and our Transend e‑commerce platform serve repair shops, dealers, and distributors across the United States and internationally. Our operating model is built to bring new business units and acquisitions onto a common platform — and HubSpot is that platform, the system where six businesses become a single view of the customer.

The CRM Administrator is the architect and steward of NexaMotion Group's customer and revenue platform. You are the system owner for HubSpot across Marketing, Sales, Service, Content, and Operations Hubs, and the escalation point for every CRM issue raised by Sales, Customer Experience, Marketing, AR, and IT. This is not a request‑queue role, and it is not a pure configuration role. HubSpot at NMG sits downstream of two ERPs and upstream of every customer‑facing team in the company. You will own the data model, the automation layer, the health of the integration that feeds it, the reporting leadership makes decisions from, and the standards that keep all of it coherent. We are looking for a proactive problem solver rather than a transactional operator. You will not be doing it alone. The role has executive sponsorship and a standing weekly leadership cadence, a dedicated CRM database engineer owning the data‑warehouse layer, a funded integration vendor owning the pipeline code, and direct access to HubSpot's customer success and solutions‑architecture team. You will also inherit a real backlog. Data‑quality remediation, integration reconciliation monitoring, and several in‑flight projects are open and waiting for an owner. We would rather tell you that now than have you find out in month two.