CRM Admin Developer

Central Bank; Jefferson City (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Central Bank in the United States is seeking a Microsoft Dynamics CRM Administrator/Developer to manage users, licenses, and CRM configurations. You will configure workflows, dashboards, and reports while collaborating with business users to gather requirements.

The ideal candidate will have at least 2 years of Dynamics CRM experience, strong communication and analytical skills, and a BS in CS/IT. Knowledge of banking operations and Jira/Agile is a plus; Dynamics 365 certifications are preferred.

Qualifications

• Minimum 2 years of Dynamics CRM Admin/Dev experience.
• Knowledge of Power Apps or ability to learn other MS Dynamics 365 languages.
• Strong communication with business and technical users.
• Strong analytical skills and attention to detail.
• Experience working with external vendor customers.
• Understanding of banking operations, Jira, Agile, and querying tools.
• Team oriented with a continuous improvement mindset.
• BS in Computer Science or Information Technology (required).
• Microsoft Dynamics 365 Certifications (preferred).

Responsibilities

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions.
• Configure Dynamics CRM: Workflow, fields, page layouts, record types, custom settings, dashboards and reports.
• Communicate with Dynamics business users to understand system requirements and processes.
• Design, develop and maintain the overall architecture of Dynamics CRM for internal users.
• Troubleshoot problems and provide solutions.
• Conduct ongoing research on latest Dynamics CRM technologies.
• Assess productivity gains and ROI of CRM initiatives.
• Prepare system documentation per CRM process.
• Assist in enforcing project deadlines, schedules, and methodologies.
• Work with QA to review testing results or issues.
• Other duties as required.

Skills

Dynamics CRM admin/dev

Power Apps

Communication

Analytical

Vendor interaction

Jira/Agile

Banking knowledge

Teamwork

Programming logic

Education

BS in Computer Science or IT

Tools

Jira

Dynamics 365

Job description

RESPONSIBILITIES

• Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions


• Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports


• Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes


• Communicate with the users to determine problems or design requirements


• Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users


• Troubleshoot problems and provide solutions


• Conduct ongoing research on latest Microsoft Dynamics CRM technologies


• Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.


• Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process


• Assist in enforcement of project deadlines, schedules, and methodologies


• Work closely with Quality Assurance team to review testing results or issues


• Other duties as required.

SKILLS AND QUALIFICATIONS

• Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience


• Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365


• Strong communication skills with the ability to communicate with both the business community and the technical community


• Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects


• Ability to work with external (vendor) customers


• Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools


• Team oriented and possess a continuous improvement mindset


• B.S. Computer Science or Information Technology (required)


• Microsoft Dynamics 365 Certifications (preferred)

Work Hours

Monday - Friday 8:00am - 5:00pm