Critical Public Safety Dispatcher & Telecommunicator

Public Safety Dispatch Network; Poynor (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Poynor, TX is seeking qualified Public Safety Dispatcher / Telecommunicator to support information flow between the public and emergency responders.

The role combines communication, technology, and careful decision-making, requiring accurate typing, active listening, and clear communication as you operate CAD, telephone, mapping and radio systems.

Many centers may have night or weekend shifts, with ongoing training and certifications as per jurisdiction.

Qualifications

• High school diploma or equivalent is commonly required.
• Accurate typing, active listening, and clear communication are essential.
• Certifications depend on the services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active Listening

Clear Communication

Education

High School Diploma

Tools

CAD systems

Radio systems

Mapping software

Job description

Public Safety Dispatch Network in Poynor, TX is seeking qualified Public Safety Dispatcher / Telecommunicator to support information flow between the public and emergency responders.

The role combines communication, technology, and careful decision-making, requiring accurate typing, active listening, and clear communication as you operate CAD, telephone, mapping and radio systems.

Many centers may have night or weekend shifts, with ongoing training and certifications as per jurisdiction.