Critical Public Safety Dispatcher & Telecommunicator

Public Safety Dispatch Network; Annandale-on-Hudson (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Annandale-on-Hudson, NY, seeks qualified dispatchers/telecommunicators to manage emergency and nonemergency requests. You will verify locations, obtain essential caller information, and prioritize incidents while coordinating with responders via CAD, radio, and mapping systems.

The role involves continuous shifts, adherence to procedures, and maintaining records under strict confidentiality and safety guidelines.

Qualifications

• Typing accuracy and speed
• Active listening and clear communication
• Ability to switch between tasks
• Certifications vary by jurisdiction

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing speed

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

Computer-aided dispatch

Radio systems

Mapping systems

Telephone systems

Job description

Public Safety Dispatch Network in Annandale-on-Hudson, NY, seeks qualified dispatchers/telecommunicators to manage emergency and nonemergency requests. You will verify locations, obtain essential caller information, and prioritize incidents while coordinating with responders via CAD, radio, and mapping systems.

The role involves continuous shifts, adherence to procedures, and maintaining records under strict confidentiality and safety guidelines.