911 Emergency Communications Specialist

National Public Safety Careers; Annandale-on-Hudson (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for assignments in Annandale On Hudson, NY. You will answer incoming emergency and non-emergency lines, verify locations, document details, and enter information into dispatch software.

The role supports 24-hour operations with rotating shifts, including nights and weekends. The position requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Background in customer service or public safety may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for assignments in Annandale On Hudson, NY. You will answer incoming emergency and non-emergency lines, verify locations, document details, and enter information into dispatch software.

The role supports 24-hour operations with rotating shifts, including nights and weekends. The position requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.