Critical Operations Specialist II (Day Shift)

Skybox Critical Operations; Hutto (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Skybox Critical Operations in Texas is seeking a highly skilled Critical Operations Specialist to ensure uninterrupted operation of our data centers. The role demands leadership, deep technical knowledge, and proactive problem solving.

As COS2 (Days), you will mentor junior technicians, lead troubleshooting efforts, develop SOPs, and collaborate with vendors to maintain critical infrastructure and safety standards.

Qualifications

• 5+ years of experience in a data center environment or related field.
• Advanced understanding of electrical and mechanical systems.
• In-depth knowledge of data center infrastructure and best practices.
• Strong leadership, communication, and problem-solving skills.
• Ability to mentor and train others.
• Electrical/Mechanical certifications are highly desired.
• Ability to work overtime and 12-hour shifts, including days, weekends, and holidays.

Responsibilities

• Lead Troubleshooting and Repair: Diagnose and resolve complex issues related to critical data center equipment, including HVAC systems, electrical systems, generators, fire suppression systems, etc.
• Root Cause Analysis: Conduct thorough investigations into equipment failures to identify root causes and implement corrective actions.
• Develop and Maintain SOPs: Create and update Standard Operating Procedures (SOPs) for critical equipment maintenance and emergency response.
• Manage Vendor Relationships: Oversee the work of contractors and vendors, ensuring compliance with safety regulations and company standards.
• Mentor and Train: Provide guidance and training to junior technicians, fostering their technical skills and professional development.
• Conduct Facility Assessments: Regularly assess the facility to identify potential risks and ensure compliance with industry best practices.
• Maintain Documentation: Meticulously document all maintenance activities, incidents, and assessments within our computerized maintenance management system.
• Champion Safety: Promote a safety-first culture by leading safety training programs and ensuring adherence to safety protocols.
• Embrace Continuous Improvement: Contribute to the ongoing development and improvement of our processes, promoting a culture of innovation and operational excellence.
• Participate in On-Call Rotation: Be available to respond to emergencies and critical incidents outside of normal working hours.

Skills

Data center experience

Electrical systems knowledge

Leadership

Problem solving

Mentoring

Education

Electrical/Mechanical certifications

Job description

JOB TITLE

Critical Operations Specialist (COS) Level II (Days)

REPORTS TO

Critical Operations Supervisor

ABOUT SKYBOX CRITICAL OPERATIONS

Are you driven by a passion for cutting-edge technology and the thrill of working in a dynamic, high-growth environment? At Skybox Critical Operations, we’re powering the future of innovation using cutting-edge technologies in the data center space. We’re a team of dedicated experts who thrive on pushing the boundaries of what’s possible in critical infrastructure, and we’re looking for passionate individuals to join us on this journey.

At Skybox, we believe our people are our greatest asset. We foster a culture of collaboration, where every voice is valued, and every contribution is celebrated. We’re committed to providing our employees with the tools, resources, and support they need to excel, both personally and professionally. This includes a comprehensive benefits package with generous 401k matching and immediate vesting, exciting opportunities for career growth, a robust health and wellness program, and a competitive time off policy. We also believe in giving back to our communities and fostering a fun and engaging work environment through employee events and social activities.

JOIN OUR MISSION

As we continue to expand our operations, we’re searching for a skilled Critical Operations Specialist to join our team.

YOUR ROLE

As a COS2 at Skybox, you will play a vital role in ensuring the uninterrupted operation of our cutting-edge data centers. This position demands a high level of technical expertise, leadership skills, and a proactive approach to problem-solving. You will be a key member of our team, leading troubleshooting efforts, mentoring junior technicians, and contributing to the ongoing optimization of our critical infrastructure.

RESPONSIBILITIES

• Lead Troubleshooting and Repair: Diagnose and resolve complex issues related to critical data center equipment, including HVAC systems, electrical systems, generators, fire suppression systems, etc.
• Root Cause Analysis: Conduct thorough investigations into equipment failures to identify root causes and implement corrective actions.
• Develop and Maintain SOPs: Create and update Standard Operating Procedures (SOPs) for critical equipment maintenance and emergency response.
• Manage Vendor Relationships: Oversee the work of contractors and vendors, ensuring compliance with safety regulations and company standards.
• Mentor and Train: Provide guidance and training to junior technicians), fostering their technical skills and professional development.
• Conduct Facility Assessments: Regularly assess the facility to identify potential risks and ensure compliance with industry best practices.
• Maintain Documentation: Meticulously document all maintenance activities, incidents, and assessments within our computerized maintenance management system.
• Champion Safety: Promote a safety-first culture by leading safety training programs and ensuring adherence to safety protocols.
• Embrace Continuous Improvement: Contribute to the ongoing development and improvement of our processes, promoting a culture of innovation and operational excellence.
• Participate in On-Call Rotation: Be available to respond to emergencies and critical incidents outside of normal working hours.

QUALIFICATIONS

• 5+ years of experience in a data center environment or related field.
• Advanced understanding of electrical and mechanical systems.
• In-depth knowledge of data center infrastructure and best practices.
• Strong leadership, communication, and problem-solving skills.
• Ability to mentor and train others.
• Electrical/Mechanical certifications are highly desired.
• Ability to work overtime and 12-hour shifts, including days, weekends, and holidays.

ADDITIONAL REQUIREMENTS

• Required to work 12-hour shifts (Day).
• Work in both indoor and outdoor environments with moderate to loud noise levels
• Moderate physical labor is required. May lift 45 pounds or more, use fingers and hands, work on varying heights and ladders, crouch or crawl, and walk uneven terrain on job sites.
• May be required to participate in on-call rotation.

Join Skybox Critical Operations and help us build the foundation for tomorrow's technology!

SKYBOX IS AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating a diverse and inclusive workplace that values the unique contributions of every individual. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, or any other characteristic protected by applicable law. All employment decisions are based solely on merit, competence, performance, and business needs.