Critical Operations Dispatcher

NCTD; Oceanside (CA); On-site; USD 47,000 - 48,000; Full time

Job summary

NCTD in Oceanside, CA seeks an Assistant Dispatcher to support the Operations Control Center. You will coordinate communications for bus, rail, and ADA paratransit, and provide back‑up dispatching as directed.

The role is safety‑sensitive under FRA/DOT rules and requires strong communication, timely reporting, and coordination with public safety and drivers. Training rate starts at $34.35/hour and increases after probation as per the union agreement.

Qualifications

• High school diploma or GED required; Associate's Degree preferred.
• Minimum of three (3) years of experience in a role with similar duties and/or in operations or customer service with similar requirements.

Responsibilities

• Receives, communicates, and coordinates messages for operational and emergency services.
• May perform Train Dispatching duties as needed to maintain coverage.
• Provide first level support in receiving, documenting, and triaging operational issues (mechanical, communications, PTC, and other systems).
• Monitors status of transit vehicles and locations.
• Maintains rosters and coordinates response for equipment or infrastructure failure.
• Coordinates alternate transportation during service disruptions.
• Monitors CCTV at stations and relays information to dispatchers.
• Coordinates with local law enforcement for incidents on NCTD properties.
• Manages unplanned outages with dispatch and response teams.
• Develops messages for internal/external stakeholders and reports.

Skills

Communication skills

Analytical thinking

Teamwork

Education

High school diploma or GED

Associate's Degree preferred

Tools

Microsoft Office Suite

Job description

NCTD in Oceanside, CA seeks an Assistant Dispatcher to support the Operations Control Center. You will coordinate communications for bus, rail, and ADA paratransit, and provide back‑up dispatching as directed.

The role is safety‑sensitive under FRA/DOT rules and requires strong communication, timely reporting, and coordination with public safety and drivers. Training rate starts at $34.35/hour and increases after probation as per the union agreement.