Critical Facilities NOC Analyst - 24/7 Data Center Monitoring

Insight Global; Lancaster (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a NOC Analyst (L1-L3) to sit onsite in Lancaster, TX. The role monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, and maintains accurate operational records.

We are building a new NOC team responsible for monitoring and supporting critical infrastructure in a 24/7 data center environment.

Qualifications

• 1-8+ years in a NOC, service desk, operations center, data center, facilities operations, telecom support, monitoring, or comparable technical support role.
• Strong written documentation and professional phone communication skills.
• Basic understanding of incident management, ticketing, escalation, severity, and handoff practices.
• Ability to work nights, weekends, holidays, and rotating shifts.

Responsibilities

• Monitor gray-space critical facilities alerts and validate alarm details using runbooks and severity logic.
• Create and update tickets; follow escalation paths; communicate during handoffs.
• Maintain accurate operational records and handoff clear status to oncoming shifts.
• Support data center operations in a 24/7 monitoring and triage role, escalating as needed.

Skills

NOC Analyst experience

Documentation skills

Incident management

Shift work ability

Communication skills

Tools

ITSM tools

Job description

Insight Global is seeking a NOC Analyst (L1-L3) to sit onsite in Lancaster, TX. The role monitors gray-space critical facilities alerts, validates alarm details using runbooks and severity logic, creates and updates tickets, contacts defined escalation paths, and maintains accurate operational records.

We are building a new NOC team responsible for monitoring and supporting critical infrastructure in a 24/7 data center environment.