Critical EMS Dispatcher: Urgent Response Navigator

County Emergency Communications; Cascade Township (MN); On-site; USD 38,000 - 60,000; Full time

Job summary

County Emergency Communications in Cottonwood, MN seeks Emergency Medical Dispatchers to handle urgent calls, gather location and patient information, and establish response priorities. You will follow approved protocols, coordinate ambulance resources, and provide instructions until responders arrive.

A high school diploma or equivalent is commonly required, with CPR and EMS certifications preferred. This role may involve overnight or weekend shifts depending on assignment, and candidates

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Cottonwood, MN seeks Emergency Medical Dispatchers to handle urgent calls, gather location and patient information, and establish response priorities. You will follow approved protocols, coordinate ambulance resources, and provide instructions until responders arrive.

A high school diploma or equivalent is commonly required, with CPR and EMS certifications preferred. This role may involve overnight or weekend shifts depending on assignment, and candidates