Critical Emergency Medical Dispatcher – 24/7 Dispatch

911 Emergency Communications; South Roxana (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in South Roxana, IL seeks Emergency Medical Dispatchers to support urgent medical calls. Dispatchers gather patient and incident information, establish response priorities, and coordinate resources using an agency-approved system.

Duties include providing approved instructions, following protocols, confirming locations, and documenting call processing. A high school diploma and CPR certification are typical requirements; EMT or paramedic credentials may be required

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in South Roxana, IL seeks Emergency Medical Dispatchers to support urgent medical calls. Dispatchers gather patient and incident information, establish response priorities, and coordinate resources using an agency-approved system.

Duties include providing approved instructions, following protocols, confirming locations, and documenting call processing. A high school diploma and CPR certification are typical requirements; EMT or paramedic credentials may be required