Crisis Worker-Day shift

Northeast Counseling Services; Nanticoke (Luzerne County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Professional development

Job summary

Northeast Counseling Services is seeking a compassionate Walk-In Crisis Worker to join our Crisis Services team. This full-time day shift role provides immediate assessment, intervention, and support to individuals in psychiatric or behavioral health emergencies, serving adults, children, adolescents, and families.

You will conduct in-person and telephone crisis evaluations, coordinate care with partners, link clients to resources, and document accurately.

Qualifications

• Bachelor’s degree in Psychology, Social Work, Sociology, Counseling, Nursing or related human services field.
• High school diploma with 12+ credits in social sciences acceptable.

Responsibilities

• Conduct crisis assessments and evaluations for individuals in mental health emergencies.
• Provide immediate crisis intervention, stabilization, and supportive counseling.
• Coordinate care with families, schools, healthcare providers, law enforcement, and community organizations.
• Link individuals and families to behavioral health resources and ongoing care.
• Complete accurate clinical documentation in accordance with agency requirements.
• Participate in team consultations and multidisciplinary treatment planning.
• Maintain safety procedures and respond effectively in high-stress situations.

Skills

Crisis assessment

Intervention skills

Communication

Team collaboration

Education

Bachelor’s degree in Psychology/Social Work/Related field

High school diploma with related coursework

Job description

Walk-In Crisis Worker

Full-Time Day Shift| Make a Difference When It Matters Most

Northeast Counseling Services is seeking a compassionate and dedicated Walk-In Crisis Worker to join our Crisis Services team. This vital position provides immediate assessment, intervention, and support to individuals experiencing psychiatric or behavioral health emergencies. Working with adults, children, adolescents, and families, you will help individuals navigate crises, access resources, and connect with ongoing care and support services.

As a member of a multidisciplinary team, you will conduct in-person and telephone crisis evaluations, coordinate care with community partners, engage natural support systems, and assist individuals in achieving stability during difficult and often life-changing situations. This role is ideal for someone who thrives in a fast-paced environment, is passionate about helping others, and can remain calm and effective under pressure.

What You'll Do

• Conduct crisis assessments and evaluations for individuals experiencing mental health emergencies.


• Provide immediate crisis intervention, stabilization, and supportive counseling services.


• Coordinate care with families, schools, healthcare providers, law enforcement, and community organizations.


• Link individuals and families to appropriate behavioral health and community resources.


• Complete accurate and timely clinical documentation in accordance with agency and regulatory requirements.


• Participate in team consultations and multidisciplinary treatment planning.


• Maintain safety procedures and respond effectively in high-stress situations.


• Travel within the local community to provide crisis support services as needed.

Qualifications

Applicants must meet one of the following requirements:

• Bachelor's degree in Psychology, Social Work, Sociology, Counseling, Education, Nursing, Criminal Justice, Gerontology, Anthropology, Political Science, Theology, History, or a related human services field.


• High school diploma or GED with at least 12 semester credit hours in Sociology, Social Welfare, Psychology, Gerontology, or another social science discipline.

Additional Requirements

• Valid Pennsylvania Driver's License and reliable transportation.


• Knowledge of behavioral health, community mental health, and human service systems.


• Understanding of crisis intervention principles and techniques.


• Strong written and verbal communication skills.


• Excellent assessment, problem-solving, and organizational abilities.


• Ability to work independently and collaboratively as part of a multidisciplinary team.


• Ability to maintain professionalism and sound judgment in crisis situations.

Why Join Northeast Counseling Services?

• Competitive salary


• Comprehensive health, dental, and vision insurance


• Life insurance and retirement plan


• Generous paid time off and paid holidays


• Professional development and training opportunities


• Supportive, mission-driven work environment