Crisis Support Specialist

Greater Nashua Mental Health Center; Nashua (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance options

Health Reimbursement Arrangement

Health Savings Account

Flexible Spending Account

Dental Insurance

Vision Insurance

Group Life and AD&D Insurance

Short and Long Term Disability

403b Retirement Plan with Agency Match

Employee Assistance Plan

Paid Time Off

Paid Holidays

Job summary

Greater Nashua Mental Health is seeking a Crisis Support Specialist to join our Emergency Services team. The role blends administrative support with field deployments, responding to client crises and facilitating evaluations alongside clinicians and peers.

The position requires strong organizational, communication, and multitasking abilities, with a valid driver's license for community deployments. The successful candidate will help maintain readiness and support crisis services across the

Qualifications

• Strong communication and interpersonal skills are essential for crisis response.
• Ability to work in fast-paced, dynamic environments with frequent deadlines.
• Must be organized, detail-oriented, and able to manage multiple tasks.
• Proficiency with Microsoft Office (Email, Word, Excel) and basic computer skills.
• Experience in coordinating deployments or frontline support is a plus.
• Valid driver’s license and reliable vehicle are required.

Responsibilities

• Provide administrative support to ES team before, during, and after deployments.
• Coordinate deployments with Access Point, law enforcement, and deployment team.
• Schedule urgent care appointments and manage patient charts and insurance data.
• Respond to crisis lines and collaborate with hospitals and community partners.
• Maintain building safety checks and operational readiness tasks.
• Assist in apartment admissions/discharges and provide crisis engagement.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Self-motivated

Team collaboration

Time management

Education

Bachelor’s degree in Psychology or related field

High School Diploma or GED

Tools

Microsoft Office

Job description

Greater Nashua Mental Health is looking for a Crisis Support Specialist to join our Emergency Services team! The Crisis Support Specialist is divided between providing administrative support during deployments and at times, deploying to the community where other team members are unavailable to do so. When deploying to the community, the CSS does so alongside ES clinicians and Peers and respond to client crises and facilitate client evaluation. When office based, provides administrative support to ES team during deployments, such as opening clients up to services, updating clinical record, gathering important insurance data, etc. Completes other administrative tasks such as scheduling of urgent care appointments, building security checks, managing ES phoneline. Provides supervision and supports to clients in the crisis apartments for brief periods to allow relief and deployment of other ES Staff.

Duties & Responsibilities:

• Provide administrative support to ES team prior to, during, and post deployment which includes updating charts in the EMH, gathering insurance information, coordinating deployments with the Access Point, law enforcement, and the deployment team.
• Completes other administrative tasks such as scheduling urgent care appointments, hospital discharges, tracking client admits and discharges, collaborating with local Emergency Departments about possible admits or discharges, etc.
• Respond to the ES Support Line and collaborating with Agency On-Call systems as well as community partners such as hospitals and police.
• Complete tasks maintain operational readiness such as routine safety sweeps of the building, routine upkeep of agency vehicle, light cleaning and maintenance of apartments and work spaces, etc.
• Assist in apartment admissions and discharges as needed
• Monitor and support clients in the apartments for brief periods of time to allow for deployment and relief of ES staff.
• Supports office based or community-based deployments or urgent care appointments, where a peer or clinician are absent or unavailable.
• Provides onsite risk assessment and crisis engagement and facilitates crisis evaluation between client and telehealth clinician as well as follow ups.
• Assists and supports building safety checks, inventories, and assigned operational readiness tasks to ensure ES teams are able to efficiently deploy to community.
• Complete special projects, administrative or operational tasks as assigned.

Requirements

Qualifications:

• High School Diploma or GED equivalent required. Bachelor’s Degree in Psychology, Human Services, Communication, etc. is preferred
• 1 to 2 years related work experience
• Must have organizational, written, and verbal skills
• Basic computer experience
• Successful candidates will be organized self-starters who enjoy working in a fast-paced, dynamic environment
• Knowledge of Microsoft Office products (Email, Word, EXCEL)
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive
• Excellent communication and interpersonal skills
• Ability to start and stop tasks quickly but to ensure that all tasks are completed in a reasonable time frame
• Ability to multitask, and be flexible with regard to workload and assignments
• Ability to provide basic risk assessments
• Ability to exercise judgment
• Must possess a valid driver’s license and automobile with liability insurance in the amount required by agency policy

Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Greater Nashua Mental Health is an Equal Opportunity Employer