Evening Split Shift Coordinator

Greater Nashua Mental Health; Nashua (NH); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance (2 plans)

HSA

FSA

Dental

Vision

Life & AD&D

Disability

403(b) match

Paid time off

Holiday pay

Tuition reimbursement

Job summary

Greater Nashua Mental Health in Nashua, NH is seeking an Emergency Services Evening Split Shift Coordinator to join our Emergency Services team. This role oversees the Evening Split Shift (7PM – 3AM) operations and provides clinical and administrative supervision to assigned staff within a 24/7 crisis services environment.

You will monitor deployment systems, train staff, conduct performance reviews, participate in rapid response deployments, and collaborate with internal and external

Qualifications

• Master's degree in Psychology, Social Work, Mental Health Counseling or similar field.
• 3–5 years of work experience in a related role.
• Driver's license required; LCMHC or LISW preferred.

Responsibilities

• Oversee the general operations of Evening Split Shift (7PM–3AM) and lead a daily deployment meeting.
• Provide supervisory support to Afterhours/On-Call teams and crisis staff as needed.
• Monitor deployment systems and NH Access Point interfaces to ensure timely responses.
• Deliver supervision, training, and performance reviews for ES Clinicians and Crisis Support staff.
• Participate in rapid response deployments and contribute to afterhours program operations.
• Maintain knowledge of agency policies and rapid response system; support shift safety and documentation.

Skills

Leadership ability

Crisis intervention

Communication

Staff training

Problem solving

Education

Master's degree in Psychology/Social Work/Mental Health Counseling

Tools

Microsoft Office

Job description

Description

Hours: Monday-Friday, 7:00 PM - 3:00 AM

Greater Nashua Mental Health is looking for an Emergency Services Evening Split Shift Coordinator to join our Emergency Services team! The Emergency Services Split Shift Coordinator is responsible for overseeing the general operations of the Evening Split Shift (7PM – 3AM) and providing clinical and administrative supervision to assigned staff. The position supports Emergency Services operations by ensuring timely response to crisis services, monitoring deployment systems, providing staff training and performance management, participating in rapid response services, and supporting afterhours and on-call functions. The Coordinator works collaboratively with internal and external stakeholders to ensure effective delivery of crisis intervention and emergency mental health services.

Want to Learn More About Who We Are and the Work We Do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH
YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions About This Opportunity?

[e-mail]

Key Responsibilities

• Oversees the general operations of Evening Split Shift, including leading a daily deployment meeting, ensuring routine safety checks and van checks are conducted and documented, ensuring the shift log is continued from 2nd shift, and other operational tasks.
• Provides supervisory support to the Afterhours agency On Call Team and ACT Teams as needed.
• Monitors the BHL state website and interfaces with the NH Access Point system to ensure timely deployments.
• Provides training, oversight, supervision and performance reviews to Evening Split Shift ES Clinicians, Telehealth-clinician(s), and Crisis Support Specialists.
• Maintains knowledge of Emergency Services and the Rapid Response System as well as agency policies and procedures, and is familiar with other services provided within the agency and community.
• Reviews ES evaluations as assigned and provides clinical feedback to staff.
• Provides office based urgent care appointments and hospital discharges as directed by the ES Program Manager.
• Participates in rapid response deployments into the community, at least weekly to support the mission of ES and to demonstrate leadership.
• Participates in the Agency Afterhours On-Call and ES Supervisor On-Call Rotation as assigned by Program Manager.
• Monitors the Rapid Response System to ensure GNMH teams are available and able to deploy regularly.
• Performs other duties or special projects as required or as assigned.
• Works at least 2 weekend shifts a month, as directed by the Program Manager.

Qualifications

• Master's Degree in Psychology, Social Work, Mental Health Counseling or similar field
• 3 to 5 years work experience
• Driver's License
• LCMHC or LISW Preferred

Knowledge, Skills and Abilities

• Knowledge of Crisis Intervention services, risk assessment/management, trauma informed care principles, and integrated treatment for co-occurring disorders.
• Knowledge of NH involuntary admission criteria and conditional discharge revocation processes.
• Knowledge of Rapid Response Access Point system.
• Leadership ability in work setting.
• Flexible, willing to learn, and anticipates the needs of self and staff.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Demonstrated ability to interact with community stakeholders (e.g., school personnel, pediatricians) to promote department and agency programs.
• Be flexible to work non-traditional shifts in order to staff this 24/7 program as needed.
• Ability to coach/teach effectively.
• Ability to multitask, and be flexible with regard to workload and assignments.
• Ability to exercise judgment. Ability to problem solve and exercise judgment.
• Ability to analyze and develop statistical data.
• Strong organization skills and ability to see a project through timely.
• Skilled with Microsoft Office products (Email, Word, EXCEL).
• Ability to ambulate within community settings, in daytime and nighttime conditions, which may at times include climbing multiple flights of stairs.

Why Work for Us?

We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short- and Long-Term Disability
• Accident & Critical Illness Insurances
• 403(b) Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays plus your Birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Greater Nashua Mental Health is an Equal Opportunity Employer.